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- Tasks: Be the friendly face of The Soho Hotel, welcoming guests and ensuring their stay is perfect.
- Company: Join Firmdale Hotels, a luxury hotel group known for unique design and exceptional service.
- Benefits: Enjoy competitive pay, flexible scheduling, health plans, and exclusive discounts.
- Why this job: Work in a vibrant environment with a passionate team and opportunities for growth.
- Qualifications: Bring your enthusiasm, customer focus, and attention to detail to our dynamic team.
- Other info: Get involved in social events and volunteer days while developing your skills.
Firmdale Hotels is a collection of award-winning luxury hotels located in the heart of London and New York. Renowned for our unique design, exceptional service, and warm hospitality, we pride ourselves on creating memorable experiences for our guests. Each of our properties, including the vibrant Soho Hotel, offers a distinctive blend of style and comfort.
We have an exciting opportunity for a dynamic Receptionist to join our highly successful team at The Soho Hotel. As a vital member of our front office team, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay is seamless and enjoyable. Your confident and engaging communication skills will help deliver inspirational service that exceeds guest expectations.
Responsibilities:
- Greet and welcome guests with a friendly and professional demeanour.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Coordinate with other departments to fulfil guest needs and enhance their experience.
- Maintain an organised and tidy front desk area.
- Assist with reservations and ensure accurate guest information is recorded.
- Provide information about hotel facilities, services, and local attractions.
- Ensure compliance with all hotel policies and procedures.
What you Need:
- A keen willingness to work as part of a team.
- Strong customer focus and a passion for delivering exceptional service.
- Warmth, impeccable presentation, and a professional appearance.
- Excellent attention to detail and organisational skills.
- Enthusiasm, positivity, and a proactive approach to tasks.
What We Offer:
- Competitive hourly rate of £13.64 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year Helle Jensen Cateys 2024
- Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
- Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
- Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel – Travel & Leisure IT List best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street – Michelin keys
- The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen – Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
AMRT1_UKCT
Receptionist employer: Firmdale
Contact Detail:
Firmdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the unique features and services of The Soho Hotel. Understanding what sets us apart will help you engage with guests more effectively and demonstrate your passion for our brand during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common guest interactions. This will prepare you to handle inquiries, requests, and complaints with confidence and professionalism, which is crucial for a Receptionist position.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of how you've successfully collaborated with others in previous roles. We value a keen willingness to work as part of a team, so highlighting this will make you stand out.
✨Tip Number 4
Research the latest trends in hospitality and customer service. Being knowledgeable about industry standards will not only impress us but also show your commitment to delivering exceptional service to our guests.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Company Culture: Take some time to research Firmdale Hotels and their unique approach to hospitality. Highlight your understanding of their values and how you can contribute to creating memorable experiences for guests.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that align with the responsibilities of a Receptionist. Emphasize your communication skills, attention to detail, and ability to work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to provide exceptional service and handle guest inquiries effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Firmdale
✨Showcase Your Warmth
As a Receptionist, your first impression is crucial. Practice greeting with a friendly smile and an engaging tone. This will help convey the warm hospitality that Firmdale Hotels prides itself on.
✨Demonstrate Attention to Detail
Be prepared to discuss how you manage tasks efficiently, especially during busy check-in and check-out times. Highlight any previous experiences where your attention to detail made a difference in guest satisfaction.
✨Prepare for Guest Interactions
Think of common guest inquiries or complaints and prepare thoughtful responses. Show that you can handle requests promptly and courteously, reflecting the exceptional service standard expected at The Soho Hotel.
✨Emphasize Teamwork
Firmdale Hotels values a keen willingness to work as part of a team. Share examples from past roles where you collaborated effectively with colleagues to enhance the guest experience.
