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For Companies At a Glance
- Tasks: Deliver luxury experiences, manage client relationships, and achieve sales targets.
- Company: FENDI is a prestigious luxury brand known for elegance and craftsmanship since 1925.
- Benefits: Enjoy a dynamic culture, growth opportunities, and a supportive, inclusive environment.
- Why this job: Join a renowned brand, engage with fashion enthusiasts, and make a positive impact.
- Qualifications: 3+ years in retail fashion, strong shoe expertise, and excellent communication skills required.
- Other info: Fluency in English and a second language is a plus; must be goal-oriented and self-reliant.
The predicted salary is between 36000 - 60000 £ per year.
Senior Client Advisor (FENDI London Harrods – Shoe Heaven)
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
Maintain a safe and clean store environment and implement daily housekeeping duties; - You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale; Strong expertise in Shoe category is required.
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
The FendiMaison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendiboutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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Senior Client Advisor [FENDI London Harrods - Shoe Heaven] employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor [FENDI London Harrods - Shoe Heaven]
✨Tip Number 1
Familiarise yourself with FENDI's latest collections and product launches. Being knowledgeable about their shoe category will not only impress during interviews but also help you engage effectively with clients.
✨Tip Number 2
Showcase your customer relationship management skills by preparing examples of how you've successfully built and maintained client relationships in previous roles. This will demonstrate your ability to nurture a loyal customer base.
✨Tip Number 3
Practice your upselling and cross-selling techniques. Think of creative ways to present products that complement each other, as this is a key responsibility for the Senior Client Advisor role.
✨Tip Number 4
Research the luxury retail market trends and FENDI's position within it. Understanding the competitive landscape will help you articulate how you can contribute to achieving sales targets and enhancing the brand's reputation.
We think you need these skills to ace Senior Client Advisor [FENDI London Harrods - Shoe Heaven]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the retail fashion industry, especially in luxury sales and the shoe category. Use specific examples of your achievements in upselling and client management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the FENDI brand and your understanding of luxury retail. Mention how your skills align with the responsibilities outlined in the job description, particularly in customer relations and CRM tools.
Showcase Your Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've successfully built relationships with clients and managed customer service quality in previous roles.
Highlight Your Fashion Knowledge: Demonstrate your knowledge and interest in the fashion and luxury industry. Mention any relevant education or experiences that have contributed to your understanding of current trends and customer preferences.
How to prepare for a job interview at LVMH Group
✨Showcase Your Luxury Retail Experience
Make sure to highlight your previous experience in luxury retail, especially in the shoe category. Discuss specific examples of how you've successfully engaged customers and achieved sales targets in similar roles.
✨Demonstrate Your CRM Knowledge
Familiarise yourself with customer relationship management tools and be prepared to discuss how you've used them to enhance customer experiences. Share any successful campaigns you've implemented or participated in.
✨Emphasise Your Communication Skills
As a Senior Client Advisor, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you build relationships with clients.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare scenarios where you've turned a challenging situation into a positive outcome, showcasing your professionalism and patience.
