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- Tasks: Join our team as a Digital Product Operations Analyst, driving impactful digital projects.
- Company: K-People Europe connects top talent with leading companies across the UK and Europe.
- Benefits: Enjoy hybrid working, competitive salary, performance bonuses, and generous annual leave.
- Why this job: Be part of a dynamic team shaping the future of eCommerce in a global company.
- Qualifications: 5+ years in digital/eCommerce analysis; strong analytical and communication skills required.
- Other info: Must commute to Chertsey; hybrid work after probation.
The predicted salary is between 46200 - 57600 £ per year.
Job Description
K-People Europe is a London based recruitment consultancy and we’ve been recruiting top talents for our clients in UK & Europe since 2007.
Our client, a global blue-chip company, is looking for Digital Product Operations Analyst.
[Purpose of the Job]
This position plays a pivotal role in aligning the Online Experience team, the company’s global headquarters, eCommerce platform partners, internal departments, and key third-party vendors. The goal is to ensure a clear understanding and documentation of user and business needs across digital initiatives. Reporting directly to the Digital Programme Manager, the Digital Product Operations Analyst will collaborate closely with Project Managers and support teams to execute high-impact projects from the digital roadmap. The role requires adaptability, with responsibilities spanning both ongoing and new project lifecycles—from initiation to delivery.
[Key Accountabilities]
(1) Foster and manage effective collaboration with the Online Experience unit, internal stakeholders, HQ, and external vendors.
(2) Provide analytical and documentation support during project planning and initiation phases, ensuring a smooth setup for execution.
(3) Capture and formalize business needs, process improvements, and functional designs across digital commerce projects.
(4) Convert business goals into structured requirements and document them in tools like Jira and Confluence.
(5) Author user stories and define clear acceptance criteria that guide development teams.
(6) Produce process flow visuals, including current vs. future state diagrams and swimlanes where applicable.
(7) Define and execute user acceptance testing (UAT) scenarios and support sign-off processes.
(8) Collaborate with delivery partners and system integrators to validate and approve technical designs.
(9) Contribute to ongoing improvements in delivery methodologies and documentation standards within the PMO.
[What is needed for the role]
(1) Seamless translation of business needs into functional solutions.
(2) Positive stakeholder relationships across HQ, internal teams, and external partners.
(3) Well-documented, low-defect project backlogs with timely delivery.
(4) Active contribution to process improvements within the PMO and across digital functions.
(5) Independent yet collaborative work ethic, driven by a passion for digital innovation and eCommerce excellence.
[Requirements]
(1) Minimum 5 years’ experience in digital and eCommerce analysis or operations.
(2) Proven track record in translating business goals into system specifications and process enhancements.
(3) Familiarity with a variety of eCommerce platforms and technologies; experience with Hybris preferred.
(4) Exposure to enterprise ERP systems, particularly SAP, is advantageous.
(5) Hands-on experience with digital tools such as Jira, Confluence, and Agile delivery frameworks.
(6) Understanding of end-to-end eCommerce flows including content management, PIM, order lifecycle, and payments.
(7) Strong analytical mindset with the ability to work across complex technical and business contexts.
(8) Excellent communication skills with the ability to influence and align stakeholders.
(9) Adept at managing multiple priorities and adjusting to dynamic project demands.
(10) High proficiency in Microsoft Office tools, including Visio for diagramming.
(11) Working knowledge of markup and scripting languages (HTML, JSP, JavaScript, XML, JSON) is desirable.
(7) Must be able to commute to Chertsey regularly
[Conditions]
(1) Job type: full-time & 1 year contract (subject to be extended)
(2) Job location: Chertsey, Surrey (on-site car park & free shuttle from/to Weybridge rail station)
(3) Hybrid working: 2 days work from home after 3 month probation
(4) Hours of work: 9am~5:30pm & Mon~Fri
(5) Annual basic salary: 55~60K
(6) Performance based bonus, pension(up to 8.5% by employer), life assurance, medical insurance, etc.
(7) Annual leave: 33 (25 holidays + 8 bank holidays)
[Before you apply]
(1) The right candidate must be eligible to work full-time in UK immediately without any restriction. If you’re on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires.
(2) This is a hybrid role(2 days working from home), but a new starter needs to be based in the office 5 days a week during 3 month probation, and after then the hybrid is applied
(3) Please send your CV in MS Word format
(4) ONLY right candidates will be contacted, and if your application is successful, we’ll contact you within 5 working days. We’re sorry but we do NOT respond to individual approach.
Digital & eCommerce Operations Analyst employer: K-People Europe Limited
Contact Detail:
K-People Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital & eCommerce Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific eCommerce platforms mentioned in the job description, especially Hybris. Understanding these tools will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of Agile delivery frameworks and tools like Jira and Confluence. Being able to discuss your experience with these tools confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully translated business needs into functional solutions in previous roles. This will showcase your analytical mindset and ability to manage stakeholder relationships effectively.
✨Tip Number 4
Since the role involves collaboration with various teams, think about how you can demonstrate your communication skills. Be ready to share instances where you've influenced stakeholders or improved processes in a team setting.
We think you need these skills to ace Digital & eCommerce Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital and eCommerce analysis. Focus on specific projects where you've translated business goals into functional solutions, as this is crucial for the role.
Highlight Technical Skills: Emphasise your familiarity with tools like Jira and Confluence, as well as any experience with eCommerce platforms such as Hybris. Mention your proficiency in Microsoft Office tools, especially Visio for diagramming.
Showcase Communication Abilities: Since the role requires excellent communication skills to influence and align stakeholders, include examples of how you've successfully managed stakeholder relationships in past roles.
Include Relevant Certifications: If you have any certifications related to digital operations, project management, or eCommerce, be sure to include them in your application. This can set you apart from other candidates.
How to prepare for a job interview at K-People Europe Limited
✨Understand the Role
Make sure you have a clear understanding of the Digital Product Operations Analyst role. Familiarise yourself with the key accountabilities and requirements listed in the job description, especially around translating business needs into functional solutions.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with analytical tools and methodologies. Be ready to provide examples of how you've captured business needs and documented them effectively, particularly using tools like Jira and Confluence.
✨Demonstrate Collaboration Experience
Highlight your ability to foster positive relationships with stakeholders. Share specific examples of how you've collaborated with internal teams and external partners to achieve project goals, as this is crucial for the role.
✨Prepare for Technical Questions
Brush up on your knowledge of eCommerce platforms and technologies, especially Hybris. Be prepared to discuss your familiarity with ERP systems like SAP and your experience with digital tools, as these will likely come up during the interview.
