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For Companies At a Glance
- Tasks: Manage corporate customer accounts and ensure top-notch service without sales targets.
- Company: Join Corona Energy, a certified Best Place to Work in the UK, focused on empowerment and impact.
- Benefits: Enjoy private medical insurance, profit sharing, EV schemes, and discounts on retail and entertainment.
- Why this job: Be part of a vibrant culture that prioritises customer experience and employee wellbeing.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid working model with a supportive environment for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are looking for a Customer Service Account Executive to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you!
The Role:
This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences.
By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements.
On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account.
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team;
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Customer Account Executive employer: Corona Energy
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive
✨Tip Number 1
Familiarise yourself with our company values, especially 'Customer First'. During your interactions, demonstrate how you embody these values in your approach to customer service.
✨Tip Number 2
Prepare to discuss your experience in managing customer accounts. Think of specific examples where you've successfully resolved issues or built strong relationships with clients.
✨Tip Number 3
Practice your communication skills, particularly over the phone and via video calls. Being able to adapt your style to different situations will be crucial in this role.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Be ready to discuss how you can contribute to our team's success and your willingness to grow within the company.
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Account Executive position. Tailor your application to highlight your relevant experience in customer service and account management.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples from your past experiences that demonstrate your attention to detail and communication skills.
Highlight Relevant Skills: In your CV, emphasise skills that align with the job requirements, such as effective communication, problem-solving, and the ability to work in a fast-paced environment. Use bullet points to make your achievements stand out.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Corona Energy
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've successfully managed customer interactions and resolved issues, as this will demonstrate your ability to excel in the Customer Account Executive position.
✨Demonstrate Strong Communication Abilities
Since the role involves communicating with customers via phone, email, and video calls, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews or role-playing scenarios to enhance your adaptability in different communication styles.
✨Emphasise Attention to Detail
The job requires excellent attention to detail for managing customer accounts effectively. Prepare to discuss how you ensure accuracy in your work and provide examples of how your attention to detail has positively impacted customer satisfaction in the past.
✨Align with Company Values
Familiarise yourself with Corona Energy's core values: Empowered, Forward Thinking, and Impactful. During the interview, express how your personal values align with theirs, particularly the 'Customer First' approach, to show that you're a good cultural fit for the team.
