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For Companies At a Glance
- Tasks: Assist the Aftersales Manager in running the Service Department and enhancing customer satisfaction.
- Company: Join a top 25 Sunday Times best company to work for, known for its excellent culture.
- Benefits: Enjoy a competitive salary, 33 days leave, pension scheme, and employee discounts.
- Why this job: Make a real impact by leading a team and improving customer experiences in a dynamic environment.
- Qualifications: Experience in a main dealer and team leadership skills are essential.
- Other info: Full-time role with structured training and development opportunities.
The predicted salary is between 40000 - 48000 £ per year.
Job Description
Job Title: Assistant Aftersales Manager
Location: Dagenham, IG11 9PG
Salary: Circa £40,000 (depending on experience) + bonus + Benefits – OTE 46-48K
Full Time and Permanent – Mon-Fri 8am-6pm and 1 in 4 Saturdays
An amazing opportunity with one of the top 25 Sunday Times bests big companies to work for.
Our client has a fantastic opportunity for an Assistant Aftersales Manager to join them at their dealership in Dagenham.
You'll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You'll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You'll be able to make a difference and motivate other team members to achieve their business goals.
- Can you lead by example?
- Have you gained experience in a main dealer?
- Are you self-motivated, committed and tenacious?
- Have you had team leadership experience, and have a proven track record?
Job Purpose:
To drive the standard in customer care. You’ll organise and operate the service function within the dealership optimising the use of available resources and ensuring the highest level of customer service is maintained. You’ll exemplify our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
Key Responsibilities and Accountabilities:
- Support the effective management of the dealerships Aftersales function.
- Maximise the use of all available resources to ensure the department is run in the most effective manner.
- Give the diverse customer base a positive impression of themselves and our client
- Deliver the most positive customer experience possible, in line with our clients PPA.
- Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
- Work with customers to the highest ethical and professional standards to build long –term profitable relationships.
- Demonstrate exceptional product knowledge and communicate this appropriately with customers.
- Act proactively to add value.
- Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
- Identify opportunities for reducing waste/inefficiency or improving quality.
Together there are generous rewards and a structured approach to training and development, plus opportunities to progress.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry-leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Employee vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Candidates must have a full and valid driving licence.
To apply for this role please submit your CV to Jonathan Sweasey at Pybus Recruitment
Assistant Aftersales Manager employer: Pybus Recruitment
Contact Detail:
Pybus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service within the automotive industry. Understanding what customers expect can help you demonstrate your ability to meet and exceed those expectations during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in aftersales management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles. This will showcase your leadership skills and commitment to customer care.
✨Tip Number 4
Research the company’s Purpose, Principles, and Ambition (PPA) thoroughly. Being able to articulate how your values align with theirs can set you apart as a candidate who truly understands their mission.
We think you need these skills to ace Assistant Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the Assistant Aftersales Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in a main dealer environment. Explain how you can contribute to maximising resources and enhancing customer satisfaction, aligning with the company's Purpose, Principles, and Ambition.
Highlight Achievements: In both your CV and cover letter, include specific examples of how you've successfully led teams or improved processes in previous roles. Quantify your achievements where possible to make a stronger impact.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Pybus Recruitment
✨Showcase Your Leadership Skills
As an Assistant Aftersales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved team performance.
✨Understand Customer Care Principles
Familiarise yourself with the principles of excellent customer service. Be ready to discuss how you would anticipate and meet customer needs, as well as how you would handle any customer complaints effectively.
✨Demonstrate Product Knowledge
Research the products and services offered by the dealership. Being able to speak knowledgeably about them during the interview will show your commitment and readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations in the dealership. Think of specific examples where you've successfully resolved issues or improved processes.
