Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the System Support team in resolving technical issues and providing excellent customer service.
- Company: Cubic is a leader in innovative technology for intelligent travel solutions and military training systems.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Join a dynamic team that values innovation, teamwork, and making a real impact in technology.
- Qualifications: HND in electrical & electronic engineering or equivalent; Microsoft Accreditation preferred.
- Other info: Participate in an on-call rota and provide out-of-hours support as needed.
The predicted salary is between 28800 - 43200 £ per year.
Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
As part of Cubic’s Customer Service organization, the System Support team are responsible for the resolution of technical incidents and faults escalated internally or from customers through Cubic’s Global Operations Centre (GOC).
The Associate System Support Engineer assists and supports the wider System Support team to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers. Job Details:
Job Summary:
As part of Cubic’s Customer Service organization, the System Support team are responsible for the resolution of technical incidents and faults escalated internally or from customers through Cubic’s Global Operations Centre (GOC).
The Associate System Support Engineer assists and supports the wider System Support team to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers.
Essential Job Duties and Responsibilities:
-
Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from field maintenance, projects teams and external customers.
-
Work collaboratively with resolver teams to ensure incidents are resolved effectively and efficiently.
-
Monitor and provide early life support on new products and services and handing these over to the System Support Manager once these are defined.
-
Work with the System Support Manager to accurately identify any existing or planned technical changes that may adversely impact service delivery and recommend/implement contingency measures.
-
Provide remote technical support for proactive diagnosis of maintenance problems to bring them to permanent and timely resolutions and/or interim workarounds.
-
Undertake data analysis to identify trends and proactively provide solutions to the System Support Manager to improve the quality of service for customers with the objective of reducing incidents and abatements.
-
Proactively manage the ‘Incident Management’ queue system ensuring that assigned tickets are picked up in a timely manner.
-
Ensure standards of quality as defined by Cubic and our customers are met or exceeded
-
Ensure that team ‘processes / procedures’ are documented and updated regularly, including knowledge articles.
-
Provide reports as and when required.
-
Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
-
Participate in the on-call rota and provide out of hours support as required.
-
Deliver outstanding technical support service to the Cubic business and their customers.
-
Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
-
In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.
Education and qualifications:
Essential:
-
HND in electrical & electronic engineering or equivalent
-
Microsoft Accreditation
Desirable:
-
Degree educated in Engineering or a related discipline or equivalent qualification/experience
Skills/Experience/Knowledge:
Essential:
-
Experience in field maintenance in electronics / electro-mechanical systems
-
Technical experience of devices hardware down to component level
-
Competent user of MS software packages and MS Office suite, including Word, Excel, PowerPoint to intermediate level.
-
Basic knowledge of Linux scripting and SQL T-SQL query writing
-
Sound knowledge of Microsoft Operating Systems
-
Basic Networking knowledge (TCP / IP)
-
Experience of understanding and implementing health and safety requirements in operational environments
Desirable:
-
Previous experience working as a system support engineer or equivalent duties
-
Intermediate knowledge of T-SQL query writing
-
Basic programming language (Visual Basic, C++)
-
Intermediate level Networking knowledge (TCP / IP)
#LI-CP1
Worker Type: Employee #J-18808-Ljbffr
Associate Systems Support Engineer employer: Cubic
Contact Detail:
Cubic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Systems Support Engineer
✨Tip Number 1
Familiarise yourself with Cubic's products and services. Understanding the technology and solutions they offer will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Cubic, especially those in the Systems Support team. They can provide valuable insights into the company culture and the specific skills that are highly valued in this role.
✨Tip Number 3
Brush up on your technical skills, particularly in areas like Linux scripting, SQL T-SQL query writing, and networking. Being able to discuss these topics confidently during your interview will set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues, as this will showcase your capability to handle the responsibilities of the role.
We think you need these skills to ace Associate Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field maintenance, electronics, and technical support. Emphasise any specific projects or roles that demonstrate your ability to resolve technical issues effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with Cubic's values and the responsibilities of the Associate Systems Support Engineer position. Be specific about your technical skills and experiences.
Showcase Technical Skills: Clearly outline your technical skills, especially in areas like MS Office, Linux scripting, SQL, and networking. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Teamwork and Communication: Since the role involves collaboration with resolver teams, emphasise your teamwork and communication skills. Share examples of how you've worked effectively in a team to resolve technical incidents or improve service delivery.
How to prepare for a job interview at Cubic
✨Show Your Technical Skills
Be prepared to discuss your technical experience in electronics and electro-mechanical systems. Highlight any relevant projects or roles where you resolved complex technical issues, as this will demonstrate your capability to handle the responsibilities of the Associate Systems Support Engineer position.
✨Understand Cubic's Values
Familiarise yourself with Cubic's core values such as teamwork, integrity, and respect. During the interview, try to weave these values into your responses, showing how your personal work ethic aligns with the company's culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully diagnosed and resolved technical issues, and be ready to explain your thought process clearly.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of technical incidents you might encounter or how the System Support team collaborates with other departments. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
