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- Tasks: Support customers with payroll queries via email, phone, and chat.
- Company: Join Personio, a leading HR platform empowering small and medium-sized businesses across Europe.
- Benefits: Enjoy remote work options, competitive pay, 28 days vacation, and wellness support.
- Why this job: Make an impact from day one in a collaborative, customer-focused environment.
- Qualifications: 3-5 years in payroll support, fluent in German and English, adaptable and empathetic.
- Other info: Inclusive culture with opportunities for personal growth and community events.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Payroll Support Specialist – Germany (d/f/m)
Join to apply for the Payroll Support Specialist – Germany (d/f/m) role at Personio
Payroll Support Specialist – Germany (d/f/m)
3 days ago Be among the first 25 applicants
Join to apply for the Payroll Support Specialist – Germany (d/f/m) role at Personio
Direct message the job poster from Personio
Personio\’s intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
This position can be office-based or fully remote from one of the following countries: Germany, the Netherlands, Ireland, or the UK.
The Role: How you\’ll make an impact at Personio
Our Payroll Support team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
As a Payroll Support Specialist (d/f/m), you’ll be the first line of contact for our customers and provide a best-in class service. Providing reactive support in case of technical or product-related challenges, your efforts drive customer satisfaction and continuous improvement of our end-to-end customer journey and payroll processes.
Role Responsibilities: What you\’ll do
- Support our customers reactively via email, phone, and chat delivering timely, clear, and empathetic responses in case of technical and product-related challenges
- Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
- Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
- Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
- Leveraging comprehensive payroll expertise, you effectively resolve challenges and manage escalations, positioning yourself as a key resource for the team and customer
- Customer Focus: You enhance customer satisfaction by delivering outstanding support experiences.
Role Requirements: What you need to succeed
- Candidates should possess 3-5 years of operational experience in payroll software support and/or comprehensive payroll processing.
- You are proficient in different payroll systems
- Possess outstanding German and English communication skills, encompassing verbal, written, and presentation abilities. Adept at simplifying complex issues.
- Adaptability – you’re energised by a fast-changing environment and quick to learn new things.
- Your proven track record in handling complex payroll cases is a significant asset
- Motivation to grow in a dynamic, customer-obsessed tech company.
- A team player with strong empathy, you consistently go above and beyond to ensure customer satisfaction.
- You maintain exceptionally high standards for the quality and thoroughness of your work.
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
- Make an impact on the environment and society with 1 (fully paid) Impact Day
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
- We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
- We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There\’s also healthy snacks, drinks, and a weekly catered lunch.
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Payroll Support Specialist - Germany (d/f/m) employer: Personio
Contact Detail:
Personio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Specialist - Germany (d/f/m)
✨Tip Number 1
Familiarise yourself with Personio's platform and its features. Understanding how their payroll software works will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your German and English communication skills, especially in a professional context. Being able to articulate complex payroll issues clearly and empathetically will set you apart as a candidate who can enhance customer satisfaction.
✨Tip Number 3
Network with current or former employees of Personio on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on the latest trends and challenges in payroll processing. Showing that you are knowledgeable about industry developments can impress interviewers and highlight your commitment to continuous learning.
We think you need these skills to ace Payroll Support Specialist - Germany (d/f/m)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payroll software support and processing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to simplify complex issues. Mention specific examples of how you've enhanced customer satisfaction in previous roles.
Showcase Communication Skills: Since outstanding communication skills are essential for this role, ensure your application reflects your proficiency in both German and English. Use clear and concise language throughout your documents.
Highlight Adaptability: Demonstrate your adaptability by providing examples of how you've thrived in fast-changing environments. This will show that you're ready to grow in a dynamic, customer-focused tech company like Personio.
How to prepare for a job interview at Personio
✨Show Your Payroll Expertise
Make sure to highlight your 3-5 years of operational experience in payroll software support. Be prepared to discuss specific payroll systems you’ve worked with and how you’ve resolved complex payroll cases in the past.
✨Demonstrate Communication Skills
Since outstanding communication in both German and English is crucial, practice articulating your thoughts clearly. You might be asked to simplify complex issues, so think of examples where you've done this effectively.
✨Emphasise Customer Focus
Prepare to share instances where you went above and beyond for customer satisfaction. Personio values a customer-obsessed approach, so showcasing your empathy and dedication to resolving customer challenges will set you apart.
✨Adaptability is Key
Be ready to discuss how you thrive in fast-changing environments. Share examples of how you quickly learned new tools or processes, as this role requires someone who can adapt and grow within a dynamic tech company.
