At a Glance
- Tasks: Manage and investigate Anti-Social Behaviour and legal cases while providing excellent customer service.
- Company: Join The Guinness Partnership, a leading provider of affordable housing in England.
- Benefits: Enjoy 25-27 days holiday, a competitive pension scheme, and lifestyle benefits.
- Why this job: Make a real impact in communities while working in a supportive and innovative environment.
- Qualifications: Good knowledge of ASB legislation, excellent communication skills, and case management experience required.
- Other info: Hybrid working model with 3 days in the office and 2 days from home.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
We have a new opportunity for a desk based Anti-Social Behaviour and Legal Officer to join our Safe Neighbourhoods and Support Service based in Oldham on a full-time, permanent basis.
We currently operate on a hybrid working style, where you will spend 3 days per week working in the Oldham office and the other 2 days working from home.
You will manage and investigate a caseload of Anti-Social Behaviour (ASB), legal and fraud cases covering a national geographical area. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating, and taking action against any tenancy fraud. The successful candidate will work closely with residents and perpetrators of ASB. You will also prepare legal cases which includes drafting effective witness statements and court applications for possession; injunctions; access etc. You will work closely with our field based Safer Neighbourhoods Officers.
The successful candidate will need excellent customer service and communication skills and be able to work well under pressure.
Key Responsibilities:
- To manage a volume of routine/complex cases.
- To carry out thorough and effective investigations into reports of ASB, Fraud and Tenancy Breaches.
- To adopt a victim centred approach when investigating ASB.
- Identify vulnerability at the earliest opportunities.
- Provide high level of customer service in line with Guinness’s Customer Service Standards.
- Take ownership of allocated cases in accordance with Guinness’s policies and procedures.
- Prepare Court applications, including injunctions and NOSPs to achieve positive outcomes.
- Liaise with stakeholders and external partner agencies to effectively utilise the tools and powers.
- Work together with other team members to innovate and deliver right first-time services.
- Be proactive and responsive to the communities we serve.
Skills and Experience
Essential:
- Good knowledge of relevant legislation and current ASB best practice.
- Good attention to detail, maintaining accurate records within agreed service levels and targets. Displaying excellent case management.
- Able to prioritise to meet changing demands.
- Self-motivated with the ability to plan and work effectively within a high level of supervision.
- Excellent oral and written communications.
- Good knowledge of Microsoft Office.
- Able to demonstrate Guinness behavioural competencies.
Desirable:
- Proven experience of working in a social housing.
- Proven experience of building relationships with external agencies.
- Experience of compiling witness statements and/or court applications.
- Experience of preparing notices and injunctions.
If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.
This position will require a basic DBS check which will be paid for by The Guinness Partnership
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Benefits
- Holidays: We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years’ service, capped at 4 days).
- Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
- Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
- Performance Pay: Annual Performance Score bonus subject to eligibility
- Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death
- Health Plan Options: There are a couple of health care schemes available depending on the post grade
- VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Additional benefits include:
- Access to the Finance wellbeing portal
- Professional subscription annual payment
- Travel season ticket loan
- Car lease scheme
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ASB & Legal Officer employer: Guinness Partnership
Contact Detail:
Guinness Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB & Legal Officer
✨Tip Number 1
Familiarise yourself with the relevant legislation and current best practices in Anti-Social Behaviour (ASB). This knowledge will not only help you during interviews but also demonstrate your commitment to the role and understanding of the challenges involved.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums where you can connect with others who work in ASB and legal roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions by thinking about how you would handle specific ASB scenarios. Be ready to discuss your approach to investigations, managing caseloads, and working with vulnerable individuals, as these are key aspects of the role.
✨Tip Number 4
Showcase your customer service skills during any interactions with the recruitment team. The Guinness Partnership values excellent customer service, so be sure to highlight your experience in this area and how it relates to the role of an ASB & Legal Officer.
We think you need these skills to ace ASB & Legal Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the ASB & Legal Officer position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in social housing, case management, or legal processes. Use specific examples to demonstrate your knowledge of ASB legislation and best practices.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with stakeholders or resolved conflicts.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail, which is essential for the ASB & Legal Officer role.
How to prepare for a job interview at Guinness Partnership
✨Know Your Legislation
Familiarise yourself with the relevant legislation and current best practices regarding Anti-Social Behaviour (ASB). Being able to discuss specific laws and how they apply to the role will demonstrate your expertise and commitment to the position.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with residents or stakeholders in the past. Be ready to discuss how you would handle difficult conversations, especially with perpetrators of ASB.
✨Demonstrate Case Management Experience
Be prepared to talk about your experience in managing complex cases. Highlight your attention to detail and how you've maintained accurate records while meeting service levels and targets in previous roles.
✨Adopt a Victim-Centred Approach
Understand the importance of a victim-centred approach when dealing with ASB cases. Be ready to discuss how you would identify vulnerabilities and ensure that the needs of victims are prioritised in your investigations.