Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure high standards in quality and customer satisfaction during the night shift.
- Company: Join a dynamic team at Venatu Recruitment Group, focused on quality assurance.
- Benefits: Enjoy a 4-day working week, 26.5 days annual leave, and an 8% pension.
- Why this job: Be part of a proactive culture that values continuous improvement and problem-solving.
- Qualifications: 5+ years in quality roles with engineering qualifications and strong analytical skills required.
- Other info: Opportunity to work across Europe and engage with various teams.
Are you passionate about driving high standards in quality and customer satisfaction?
Do you have a solid background in quality assurance and problem-solving within a manufacturing or engineering environment?
If so, we want to hear from you.
We are currently seeking an experienced Customer Quality Assurance Specialist (Nights) to join our client s team in Birmingham. This is a hands-on role, ideal for someone with a proactive mindset and a drive for continuous improvement.
Benefits
4-Day Working Week 26.5 Days Annual Leave 8% Pension Life Assurance
About the Role
Reporting to the Quality Manager, you will play a critical role in maintaining customer confidence and ensuring that all quality concerns are addressed swiftly and effectively. You will consult closely with internal teams and customers across Europe, managing and coordinating all aspects of customer quality issues during the night shift.
This role will see you working across a variety of formal forums and projects, from managing customer complaints to supporting internal process improvements.
Key Responsibilities
- Investigate and coordinate customer concerns, including product traceability and inspection activities.
- Produce and manage detailed 8D and 5Y root cause reports aligned with customer-specific requirements.
- Monitor and report on quality KPIs, including complaints per million (CPM), cost of poor quality (COPQ), and customer scorecards.
- Lead containment activities, ensuring non-conforming product is quarantined and corrective actions are taken.
- Chair meetings and customer visits to address quality issues and implement long-term resolutions as required.
- Collaborate daily with Warehouse, Supplier Quality, and Material Planning & Logistics (MP&L) teams.
- Support sales and customer-facing teams on technical quality topics and escalate concerns where appropriate.
Key Skills & Experience
Essential:
- Proven problem-solving skills using structured tools such as 5 Why, fishbone diagram or similar.
- At least 5 years of practical experience with 8D/5Y methodologies in a quality-focused role
- Engineering qualification to ONC level or higher
- Strong analytical skills and attention to detail
- Advanced user of MS Office; capable of preparing quality presentations and reports
- Valid driving licence travel within the UK and Europe may be required.
- Comfortable reading and interpreting technical drawings and using measurement tools.
Desirable:
- Knowledge of industry standards including ISO 14001, ISO 45001, IATF 16949
- Experience working with customer portals and quality systems.
- Familiarity with PPAP documentation and quality audit processes
What You Bring
You re a initiative-taker with a systematic approach and an eye for detail. You work well under pressure, prioritise tasks effectively, and thrive in an environment where problem-solving and quality take centre stage. You are equally comfortable working independently or collaborating with colleagues to meet shared objectives.
If you are ready to take the next step in your quality career and thrive in a night-based role, we invite you to apply. Join a team where your expertise and dedication to quality will be recognised and rewarded.
At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website: (url removed)
Customer Quality Assurance employer: Venatu Consulting Ltd
Contact Detail:
Venatu Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Assurance
✨Tip Number 1
Familiarise yourself with the specific quality assurance methodologies mentioned in the job description, such as 8D and 5Y. Being able to discuss these frameworks confidently during your interview will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Research the company’s current quality standards and any recent customer feedback they may have received. This knowledge will allow you to engage in meaningful conversations about how you can contribute to improving customer satisfaction.
✨Tip Number 3
Prepare examples from your past experience where you've successfully resolved quality issues or improved processes. Highlighting your problem-solving skills with real-life scenarios will make a strong impression on the hiring team.
✨Tip Number 4
Network with professionals in the quality assurance field, especially those who have experience in manufacturing or engineering environments. They might provide insights or tips that could give you an edge in your application process.
We think you need these skills to ace Customer Quality Assurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality assurance and problem-solving, particularly within manufacturing or engineering environments. Use specific examples that demonstrate your skills in 8D/5Y methodologies and your ability to manage customer quality issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality and customer satisfaction. Mention your proactive mindset and how you can contribute to continuous improvement in the role. Be sure to address the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your analytical skills, attention to detail, and familiarity with industry standards like ISO 14001 and IATF 16949. Mention your proficiency in MS Office and your ability to prepare quality presentations and reports.
Showcase Problem-Solving Experience: Provide examples of how you've successfully used structured problem-solving tools such as 5 Why or fishbone diagrams in previous roles. This will demonstrate your capability to handle quality concerns effectively and align with the company's expectations.
How to prepare for a job interview at Venatu Consulting Ltd
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've used structured problem-solving tools like 5 Why or fishbone diagrams in your previous roles. This will demonstrate your practical experience and ability to tackle quality issues effectively.
✨Familiarise Yourself with Quality Standards
Brush up on industry standards such as ISO 14001, ISO 45001, and IATF 16949. Understanding these standards will show that you are knowledgeable about the quality assurance landscape and can apply this knowledge in your role.
✨Prepare for Technical Discussions
Since the role involves collaborating with technical teams, be ready to discuss technical quality topics. Review any relevant technical drawings and measurement tools you may encounter, as this will help you communicate effectively during the interview.
✨Demonstrate Your Attention to Detail
Quality assurance requires a keen eye for detail. During the interview, highlight instances where your attention to detail has led to successful outcomes, such as improved quality KPIs or effective management of customer complaints.
