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For Companies At a Glance
- Tasks: Direct calls and assist guests in a dynamic hotel environment.
- Company: Join the Millennium Gloucester Hotel, a 4-star gem in Kensington, London.
- Benefits: Enjoy social events, training, discounts, and a supportive work culture.
- Why this job: Perfect for those who thrive in communication and guest service roles.
- Qualifications: Strong multitasking, communication skills, and hotel operation knowledge required.
- Other info: Full-time role with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Millennium Gloucester Hotel London Kensington is seeking aSwitchboard Agent to be responsible to direct calls both internal and external to the correct departments, helping the guests with their general requirements both on the phone and in the Business Centre.This is a full time, 40 hours a week role.
The Switchboard Agent key Responsibilities will include:
- To answer calls in an effective and helpful manner, ensuring that all calls are directed to the correct department / extension.
- Ensuring that all faxes and messages are recorded accurately, and that they are delivered to the guest by the relevant department quickly and efficiently.
- Co-ordinating information with reception to ensure that airline wake-up calls are received on time. As well as wake-up calls for other guests.
- Ensure that all telephone charges are posted correctly and balanced each day.
- Responsible to alerting staff via the radio if the fire panel indicates a problem, or any other emergency.
The Experience & Qualifications:
- Ability to multi task
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Capacity to proactively manage the operation
- Knowledge of Opera, Oracle and large hotel operation
- Skill in communication, guest service and leadership
Thesuccessful candidate will be:
- Leadership qualities
- Strong communicator
- Personable
- Flexible
- Calm under pressure
About the Hotel
The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes walk to Gloucester Road Underground station, allowing convenient access around London.
The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphreys Café & Bar, South West 7 and the Bombay Brasserie.
The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
AMRT1_UKCT
Switchboard Operator employer: Millennium Gloucester Hotel London Kensington
Contact Detail:
Millennium Gloucester Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarize yourself with the hotel industry, especially the operations of a switchboard. Understanding how calls are routed and the importance of guest service will give you an edge during the interview.
✨Tip Number 2
Practice your communication skills! Since the role requires effective verbal and written communication, consider role-playing scenarios where you handle guest inquiries or direct calls to different departments.
✨Tip Number 3
Highlight any experience you have with hotel management systems like Opera or Oracle. If you don’t have direct experience, researching these systems can show your initiative and willingness to learn.
✨Tip Number 4
Demonstrate your ability to stay calm under pressure. Think of examples from your past experiences where you successfully managed stressful situations, as this is crucial for a switchboard operator.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Switchboard Agent position. Understand the key responsibilities and required skills, such as effective communication and multitasking.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, communication skills, and any familiarity with hotel operations or systems like Opera and Oracle.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and explains why you are a great fit for the role. Mention specific experiences where you demonstrated leadership qualities and calmness under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Millennium Gloucester Hotel London Kensington
✨Show Your Communication Skills
As a Switchboard Operator, effective communication is key. Practice clear and friendly verbal communication, as well as attentive listening skills. Be prepared to demonstrate how you would handle various call scenarios during the interview.
✨Demonstrate Multi-tasking Abilities
The role requires the ability to manage multiple tasks simultaneously. Think of examples from your past experiences where you successfully juggled different responsibilities, especially in high-pressure situations, and be ready to share these during the interview.
✨Familiarize Yourself with Hotel Operations
Knowledge of hotel operations, particularly systems like Opera and Oracle, will set you apart. If you have experience with these systems, be sure to mention it. If not, do some research to understand how they function within a hotel environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to remain calm under pressure. Prepare specific examples of how you've handled emergencies or difficult situations in the past, as this will showcase your leadership qualities and service-oriented mindset.
