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- Tasks: Lead the reception team, ensuring excellent guest service and smooth operations.
- Company: Join IBIS London City Shoreditch, part of the global Accor network, dedicated to memorable guest experiences.
- Benefits: Enjoy a competitive salary, free hotel stays, discounts, and career growth opportunities.
- Why this job: Be part of a fun, energetic team that values your personality and offers limitless growth.
- Qualifications: Service-focused with leadership experience; familiarity with hospitality systems is a plus.
- Other info: Fluency in English is essential; must be eligible to work in the UK.
The predicted salary is between 28000 - 42000 £ per year.
Company Description
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team you can have:
- Salary – £14.63/hour
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
- Pension Scheme
- Talent gym access
- Additional holidays with service
- Delicious complimentary meals on duty prepared by our creative chefs
- Career opportunities across a network of international brands
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- And more: recommend a friend scheme; Employee Advisory Service
(all benefits subject to availability and T&C)
Job Description
As our next Reception Shift Leader, you…
- Welcome the guests and provides support and leadership to all Reception Team Members.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalize service
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
A little more information:
Contract Type – Permanent
Shift – Full Time /169 hours
Start Date – As soon as possible
Location – Shoreditch, London
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 348 rooms, Restaurant & Bar.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Qualifications
Work Experience
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with FOLS/ OPERA or a related system at ACCOR / Hospitality.
- Strong interpersonal and problem solving abilities and the ability to lead by example
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
Information on the processing of personal data –
When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates\’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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Front Office Shift Leader employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Familiarise yourself with the IBIS brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews and demonstrate your commitment to their customer service ethos.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully led a team, resolved guest issues, or improved service standards, as these are key aspects of the Front Office Shift Leader position.
✨Tip Number 3
Prepare to discuss your familiarity with hospitality management systems like FOLS or OPERA. If you have experience with these systems, be sure to mention it, as it can set you apart from other candidates.
✨Tip Number 4
Showcase your interpersonal skills during any interactions with the recruitment team. Being personable and demonstrating a warm, friendly approach will reflect the qualities they seek in a Reception Shift Leader.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Shift Leader. Highlight your leadership skills and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality and leadership roles. Emphasise any previous work with FOLS/OPERA systems or similar, as this is a plus for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've contributed to guest satisfaction in past roles.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's mission.
✨Demonstrate Leadership Skills
As a Front Office Shift Leader, you'll need to lead by example. Prepare to discuss your previous leadership experiences and how you effectively managed a team, resolved conflicts, and ensured high service standards.
✨Familiarise Yourself with Hotel Systems
Since prior experience with FOLS/OPERA or similar systems is an asset, take some time to brush up on these systems. Being able to discuss your familiarity with them will show that you're ready to hit the ground running.
✨Prepare for Situational Questions
Expect questions about how you would handle specific guest concerns or operational challenges. Think of scenarios from your past experiences where you successfully resolved issues, and be ready to share those stories.
