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- Tasks: Support the Store Manager in driving sales and ensuring excellent customer service.
- Company: Clicks Group is a leading health and beauty retailer focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Join a dynamic team where your contributions directly impact customer loyalty and store success.
- Qualifications: Grade 12 with relevant retail management experience or completion of Clicks Trainee Programme required.
- Other info: This is a full-time, permanent position located at Epsom Downs Shopping Centre.
The predicted salary is between 24000 - 36000 £ per year.
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Join to apply for the Assistant Store Manager – Clicks Epsom Downs Shopping Centre role at Clicks Group
Listing reference: click_020524
Listing status: Online
Apply by: 7 July 2025
Position Summary
Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Bryanston
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About Our Company
Clicks Group
Introduction
Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job Description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group\’s labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum Requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge And Skills Required
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted.​
All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail
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Assistant Store Manager - Clicks Epsom Downs Shopping Centre employer: Clicks Group
Contact Detail:
Clicks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Clicks Epsom Downs Shopping Centre
✨Tip Number 1
Familiarise yourself with Clicks Group's brand values and customer service philosophy. Understanding their approach to retail and how they prioritise customer experience will help you align your answers during interviews.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to drive sales and manage a team effectively. Highlight instances where you've successfully implemented promotional activities or improved customer loyalty.
✨Tip Number 3
Research the latest trends in the retail and FMCG sectors, especially those relevant to health and beauty. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former employees of Clicks Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Assistant Store Manager - Clicks Epsom Downs Shopping Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and management. Focus on your achievements in driving sales, customer service excellence, and team leadership, as these are key for the Assistant Store Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Clicks brand. Mention specific examples of how you've successfully managed teams or improved store performance in previous roles.
Highlight Relevant Skills: In your application, emphasise skills such as financial management, customer service, and merchandising. Use keywords from the job description to demonstrate that you meet the essential competencies required for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Clicks Group
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Talk about what excites you about working in a store environment and how you can contribute to driving sales and customer loyalty.
✨Demonstrate Financial Acumen
Since the role involves financial management, be prepared to discuss your experience with budgets, profit and loss statements, and any relevant financial principles. Highlight specific examples where you've successfully managed finances in a retail setting.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios from your past experiences where you successfully resolved issues or improved customer service, and be ready to share these stories.
✨Know the Brand Inside Out
Research Clicks Group thoroughly before your interview. Understand their values, products, and customer service philosophy. This knowledge will help you align your answers with the company's goals and demonstrate your commitment to being part of their team.
