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- Tasks: Lead the Satellite Services division, ensuring timely and quality delivery of satellite services.
- Company: Join Surrey Satellite Technology Ltd, pioneers in small satellite innovation for over 40 years.
- Benefits: Enjoy 32 days holiday, private medical insurance, annual bonuses, and more perks!
- Why this job: Be part of a dynamic executive team shaping the future of space technology and customer service.
- Qualifications: Proven experience in service delivery, leadership, and strategic planning in aerospace or engineering.
- Other info: Based in Guildford, this full-time role offers a chance to impact global satellite operations.
The predicted salary is between 60000 - 84000 £ per year.
Join to apply for the Satellite Services Director role at Surrey Satellite Technology Ltd (SSTL)
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Join to apply for the Satellite Services Director role at Surrey Satellite Technology Ltd (SSTL)
This is an exciting chance to work in a pioneering space company shaping and delivering SSTL’s satellite service work. Reporting to the Managing Director, this role is an opportunity to join SSTL’s Executive team with responsibility for leadership and direction of the Satellite Services division at SSTL, ensuring successful delivery of all contractual service commitments, present and future. SSTL operates a number of satellites, with Service-Level Agreements that dictate what those satellites need to do to enable our customers to meet their objectives. This role is responsible for all operations activities with those satellites.
About SSTL: Considered the pioneers of the small satellite market, and with a heritage that spans over 40 years, SSTL prides itself in continual innovation and improvement of space technologies, products, and services, as well as in delivering space missions for a broad array of applications, like high-resolution Earth Imaging, communications (including from the moon), science and navigation. Since 1981, SSTL has built and launched 74 satellites, including 7 constellations, and has 10+ further satellites and payloads under contract. From the earliest study activities to the subsystem manufacturing, to the assembly and test, to in-orbit operations and service provision, the whole spacecraft lifecycle is managed from SSTL’s Guildford headquarters.
Key Tasks
Deliver all our contractual and internal satellite service commitments on time, to a level of quality expected by the customer (external and internal) and within the cost estimate established during the proposal phase. (OTOQOC)
- As a member of the Executive Team actively contribute to the day-to-day management and strategy of the business.
- Develop and implement an ITIL-based service that is responsive and understanding of Customer requirements, ensuring that the customer’s satellites are safely operated and available to use in line with their commitments.
- Develop and continuously improve the Service Delivery division and service processes to align with changing business requirements and contracts.
- Lead and direct the supporting technical functions (e.g. Spacecraft operations, Ground segment hardware) whose activities and products are directly used by the customer.
- Develop customer and stakeholder relationships so as to effectively act as point of escalation for service delivery managers as required, particularly to assist with the resolution of customer issues.
- Drive service delivery, ensuring each service team and the supporting technical functions are appropriately sized and have the right capability to address the key risks on any given phase of the service.
- Ensure appropriate level of reporting is in place across all service activities to highlight major achievements, report key financials and risk exposure, and escalate issues that are outside the control of the service team.
- Actively seek opportunities within each service project to increase revenue and manage the implementation and approval of subsequent CCNs.
- Empower Service Delivery Teams by ensuring accountability for the successful delivery of the service resides with the team, and that they have clear and unambiguous targets.
- Develop and implement a Satellite Service Roadmap to ensure our service delivery remains relevant to the future needs of our customers.
- Strengthen Service Delivery Teams by providing appropriate team development opportunities to improve self-knowledge, decision making and communication.
- Drive the quality of the planning across all service activities to a level of accuracy that enables financial forecasting and headcount assessment to be performed with confidence.
- Ensure a close working relationship is maintained between the services core teams and the customer account managers within the BDS team, communicating regularly on hot topics that may impact future opportunities with the customer.
- Ensure a close working relationship is maintained between the services core teams and Engineering, Production and Projects, to ensure that prior to the commencement of the service phase, the rest of the business are working with the service requirements in mind, and that the projects are supported as required by the service team and supporting technical functions. Work with Chief Engineering to ensure all technical work is conducted in line with the company practices.
- Line management and leadership of direct reports (includes all line management activities throughout the employee life cycle including recruitment, performance, development, mentoring and wellbeing).
Previous Experience
- Background of proven experience in successfully delivering complex services, ideally in a satellite or engineering/aerospace industry
- Demonstrable experience of strategic planning & thinking
- Experience of interfacing with customers
- Demonstrable leadership and management experience preferably at an Executive level
- Experience in service delivery, preferably whole life cycle – bid through to service completion
- Previous experience of implementing contracts
Qualifications Knowledge & Skills
- A degree or equivalent in a relevant discipline
- Excellent inter-personal and communication skills, able to influence, persuade and negotiate with people at all levels (externally & internally) as well as to assist in reaching compromises when there are conflicting requirements
- Strong leadership style with ability to develop and empower direct reports to achieve targets and objectives
- High degree of organisation, self-motivation and initiative
- Good team working skills, together with the ability to interface with others at all levels
- Good presentation skills and customer facing skills
- Results orientated with a strong drive to deliver
- Flexible and adaptable to changing priorities
- Pro-active and able to take initiative
- Excellent planning and organising skills
- Decision making and creative problem-solving skills
- Strong commercial acumen with the ability to contribute directly to the overall business strategy and work collaboratively with the leadership team
- Understanding of contracts and product assurance plans
- Ability to multi-task and deliver both immediate and longer-term tasks
- Proven ability to deliver solutions under pressure and to tight timescales
- Good knowledge of MS Office Excel, Word, PowerPoint and Microsoft Project
- Able to demonstrate company mindsets and behaviours; Be accountable, Drive & delivery, communicate effectively, Self-manage effectively, Work as one team
Location
The role is based in our Head Office in Guildford.
Our comprehensive benefits package includes; 32 days Holiday plus Bank Holidays, Pension Scheme with Life Assurance, Private Medical & International Travel Insurance, Annual Bonus Scheme, Share Incentive Plan, Enhanced Maternity, Paternity & Shared Parental Pay for new parents, High Street Discount Scheme and many more!
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Manufacturing and Customer Service
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Industries
Defense and Space Manufacturing
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Satellite Services Director employer: Surrey Satellite Technology Ltd (SSTL)
Contact Detail:
Surrey Satellite Technology Ltd (SSTL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Satellite Services Director
✨Tip Number 1
Network with professionals in the aerospace and satellite industry. Attend relevant conferences, webinars, or local meetups to connect with individuals who may have insights into SSTL's culture and hiring process.
✨Tip Number 2
Familiarise yourself with SSTL's recent projects and innovations. Understanding their current satellite services and future goals will help you demonstrate your enthusiasm and alignment with their mission during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with SSTL's values. Be ready to provide examples of how you've successfully led teams in complex service delivery environments, particularly in aerospace or engineering.
✨Tip Number 4
Showcase your strategic planning skills by discussing how you've previously developed and implemented service delivery frameworks. Highlight any experience with ITIL-based services, as this is crucial for the role.
We think you need these skills to ace Satellite Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in satellite services, engineering, or aerospace. Emphasise your leadership roles and any strategic planning experience that aligns with the responsibilities of the Satellite Services Director position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the space industry and detail how your background makes you a perfect fit for SSTL. Mention specific achievements that demonstrate your ability to deliver complex services and manage teams effectively.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as communication, problem-solving, and commercial acumen. Use examples from your past experiences to illustrate how you've successfully navigated similar challenges.
Showcase Your Understanding of SSTL: Demonstrate your knowledge of SSTL's mission and values in your application. Discuss how you can contribute to their goals and the future of satellite services, showing that you are not just looking for a job, but are genuinely interested in being part of their team.
How to prepare for a job interview at Surrey Satellite Technology Ltd (SSTL)
✨Understand the Company and Its Mission
Before your interview, take the time to research Surrey Satellite Technology Ltd (SSTL) and its role in the satellite industry. Familiarise yourself with their projects, values, and recent developments. This will not only show your genuine interest but also help you align your answers with their mission.
✨Demonstrate Leadership Experience
As a candidate for the Satellite Services Director role, be prepared to discuss your previous leadership experiences. Highlight specific examples where you successfully led teams, managed complex projects, or resolved conflicts. This will showcase your ability to lead the Satellite Services division effectively.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to satellite operations, service delivery, and ITIL-based services. Brush up on relevant technical knowledge and be ready to discuss how you've applied this in past roles, particularly in the aerospace or engineering sectors.
✨Showcase Your Customer Relationship Skills
The role involves developing customer and stakeholder relationships, so be ready to share examples of how you've successfully interfaced with clients in the past. Discuss your approach to understanding customer needs and resolving issues, as this will demonstrate your capability to enhance service delivery.
