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- Tasks: Lead operations to ensure top-notch service quality and drive positive change.
- Company: Join Aptia, a dynamic player in employee benefits and pensions administration, committed to making a difference.
- Benefits: Enjoy hybrid working, career development opportunities, and a supportive company culture.
- Why this job: Be part of a fast-paced environment that values growth, innovation, and genuine relationships.
- Qualifications: Experience in pensions administration, strong leadership, and problem-solving skills are essential.
- Other info: Aptia celebrates diversity and is an Equal Opportunities employer, fostering an inclusive workplace.
The predicted salary is between 48000 - 72000 £ per year.
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Direct message the job poster from Aptia Group
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.
In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal – helping more than seven million people live healthier and happier lives.
And we are expanding. Aptia Group is not only fuelled by our investors\’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we\’re investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. These aren\’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.
Role Summary:
The Operations Manager is responsible for ensuring the quality of administration services delivered, aligning with best practice and to set the bar for consistently high operational standards.
You will also play a lead role in driving change across operations to consistently enhance service while managing risk in a robust manner.
This role will work a hybrid working pattern, aligned to our offices in Chichester.
Here\’s what you’ll be doing:
- Monitoring Productivity & utilisation trends and identify issues/areas for improvement.
- Review NPS themes across processes, identifying local differences and propose process changes. Locally, review NPS themes across clients and, in collaboration with the wider team, propose scheme specific changes.
- Monitor rework rates/E&Os/Complaints and identify trends. Work with the team to address issues. Ensure national themes are fed back through the internal network.
- Monitor disclosure cases locally, flagging potential breaches. Ensure timetable for all cyclical & legislative tasks is adhered to. Work with the team to identify trends that need addressing through process changes or training.
- Ensure colleague training (including compliance training) across the Portfolio is delivered in line with the training plans, working as required with colleagues in other teams.
- Support Client Directors with colleague performance management, in line with the Company’s procedures.
- Encourage mentorship and the continuous development of colleagues across the Portfolio, supporting our more junior Client Director colleagues with their development into role.
Here’s what we’re looking for:
• Proven background in operational delivery within the Pensions Administration industry
• Experience with resource management and utilisation principles.
• Deep knowledge of pension governance.
• P&L and budget management experience.
• Someone dedicated to achieving the best results for our clients and members.
• Deep understanding of the challenges for employers, trustees and members.
• Strong leadership skills, able to influence and motivate others effectively.
• Solutions focussed and problem-solving skills.
• Strong communication and relationship building skills – both internally and externally.
• Planning and organisational skills – able to work with process and prioritise.
• Analytical, with strong attention to detail.
If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.
Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at
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Operations Director employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Familiarise yourself with the latest trends in pensions administration. Understanding current challenges and innovations in the industry will help you speak confidently about how you can contribute to Aptia's mission during interviews.
✨Tip Number 2
Network with professionals in the pensions sector, especially those who have experience with operational delivery. Engaging with industry peers can provide valuable insights and potentially lead to referrals that enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven change in previous roles. Aptia values innovation and improvement, so showcasing your problem-solving skills and leadership experiences will set you apart.
✨Tip Number 4
Research Aptia Group’s company culture and values. Tailoring your conversation to reflect their commitment to employee development and client satisfaction will demonstrate your alignment with their goals and enhance your chances of landing the job.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operational delivery, particularly within the pensions administration industry. Use specific examples that demonstrate your resource management and utilisation principles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving employee benefits and administration services. Mention how your leadership skills and problem-solving abilities align with Aptia's mission to enhance service quality.
Highlight Relevant Skills: Clearly outline your knowledge of pension governance, P&L management, and your ability to build strong relationships. Use bullet points to make these skills stand out, ensuring they match the job description.
Showcase Your Analytical Abilities: Provide examples of how you've used analytical skills to identify trends and implement process changes in previous roles. This will demonstrate your attention to detail and solutions-focused mindset, which are crucial for the Operations Director role.
How to prepare for a job interview at Aptia Group
✨Showcase Your Operational Expertise
Make sure to highlight your proven background in operational delivery, especially within the pensions administration industry. Be prepared to discuss specific examples of how you've successfully managed resources and improved operational standards in previous roles.
✨Demonstrate Leadership Skills
Aptia is looking for someone with strong leadership skills. Prepare to share instances where you've influenced and motivated teams effectively. Discuss your approach to mentorship and how you've supported junior colleagues in their development.
✨Be Solutions-Focused
During the interview, emphasise your problem-solving skills and your ability to find solutions to challenges faced by employers, trustees, and members. Think of examples where you've identified issues and implemented successful changes.
✨Communicate Effectively
Strong communication and relationship-building skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built relationships both internally and externally to achieve the best results for clients.
