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- Tasks: Lead the store, focusing on customer experience and team development.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships.
- Why this job: Be part of a dynamic team with growth opportunities in a fast-paced environment.
- Qualifications: Previous retail management experience and a passion for customer service required.
- Other info: Apply early as we review applications regularly!
The predicted salary is between 30000 - 42000 £ per year.
Store Location: Binhamy Retail Park, Bude EX23 9TG
Store Hours: 34
With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Role Responsibility
- You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
- Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas.
- Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs.
- Make commercial decisions around stock availability and merchandising.
- Actively seek contact with key stakeholders to gain a wider understanding of the business
- Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are
- Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business
- Have experience inleading and developing a team of colleagues
- Be prepared to work towards KPIsin a fast-paced environment
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a trueOmni-channel retailer. This strategy sees significant investment into ourcolleagues across the business creating multiple opportunities to join a fast-paced environment and be part ofourexcitingjourney.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
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Store Manager employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the Card Factory brand and its values. Understanding their commitment to customer experience and colleague development will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Card Factory. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to lead a team and drive commercial growth. Be ready to discuss how you've successfully developed colleagues and improved customer experiences in previous roles.
✨Tip Number 4
Stay updated on retail trends and challenges, especially in the greeting card and gift sector. Being knowledgeable about the industry will show your passion and readiness to contribute to Card Factory's success.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly focusing on customer experience and team development. Use specific examples that demonstrate your ability to lead a team and drive commercial growth.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, especially your ability to coach and develop colleagues.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles. For example, mention any KPIs you met or exceeded, or successful initiatives you led that improved customer satisfaction or sales.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Store Manager role.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your previous roles where you successfully enhanced customer satisfaction and how you plan to bring that passion to the Store Manager position.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and developing teams. Highlight instances where you coached colleagues, resolved conflicts, or improved team performance. This will show that you can foster a positive team culture aligned with the company's values.
✨Understand the Business Strategy
Familiarise yourself with Card Factory's 5-year strategy and be ready to discuss how you can contribute to its success. Think about how your skills in commercial growth and stock management can align with their goals and enhance store performance.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company culture, team dynamics, and expectations for the Store Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
