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- Tasks: Deliver exceptional luxury customer experiences and build meaningful relationships.
- Company: Join the iconic Prada Group, a leader in luxury fashion since 1913.
- Benefits: Enjoy a creative environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that values curiosity and excellence in the luxury fashion world.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
- Other info: Embrace diversity and inclusion while working in a vibrant, international setting.
The predicted salary is between 28800 - 43200 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu.
You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
- Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;
- Embrace and promote the Omni Channel mindset;
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
- Operate with the highest level of care and respect for the Products;
- Utilize Company digital tools actively to offer a complete and integrated luxury experience;
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;
- Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
Similar experience within a luxury or premium brand
Understanding of luxury customer service
Experience in building a long-lasting relationship with clients
Being able to work in a team as well as alone
Excellent communication and interpersonal skills
Fluency in English
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MIU MIU Client Advisor RTW, Bond Street employer: PradaGroup
Contact Detail:
PradaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MIU MIU Client Advisor RTW, Bond Street
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding the essence of the brand will help you connect with customers and convey the right message, making you a more effective ambassador for the brand.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury market. This knowledge will enable you to engage customers in meaningful conversations and provide tailored advice, enhancing their shopping experience.
✨Tip Number 3
Practice your customer service skills by role-playing different scenarios. Being able to handle various customer interactions, including complaints, will prepare you for the dynamic environment of a luxury retail store.
✨Tip Number 4
Network with professionals in the luxury retail industry. Building relationships with others in the field can provide valuable insights and potentially lead to referrals or recommendations for the position at Miu Miu.
We think you need these skills to ace MIU MIU Client Advisor RTW, Bond Street
Some tips for your application 🫡
Understand the Brand: Before applying, take time to understand Miu Miu's brand philosophy and values. Familiarise yourself with their history, culture, and current fashion trends to demonstrate your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in luxury retail or customer service in your CV. Emphasise any achievements related to sales targets and customer relationship management to show you can contribute to the team's success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of luxury customer service and your ability to build lasting relationships with clients. Use specific examples from your past experiences to illustrate your skills and enthusiasm for the role.
Showcase Your Communication Skills: In your application, highlight your excellent communication and interpersonal skills. Mention any experience you have in hosting appointments or conducting virtual meetings, as this aligns with the responsibilities of the Client Advisor role.
How to prepare for a job interview at PradaGroup
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Miu Miu's history, culture, and product offerings. This knowledge will not only impress the interviewers but also help you convey the brand philosophy effectively during the conversation.
✨Demonstrate Customer-Centric Mindset
Be prepared to discuss how you would create a welcoming environment for customers and exceed their expectations. Share examples from your past experiences where you successfully built relationships with clients and provided exceptional service.
✨Showcase Your Sales Achievements
Highlight your previous sales experiences, especially in luxury or premium brands. Be ready to discuss specific targets you’ve met or exceeded, and how you contributed to the overall success of your team or store.
✨Emphasise Teamwork and Communication Skills
Since the role requires working closely with colleagues, be sure to illustrate your ability to collaborate effectively. Share instances where you fostered open communication and contributed to a positive team environment.
