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- Tasks: Provide escalated technical support and manage systems for our customers.
- Company: Join a leading digital enabler supporting over 3.3 million customers across Europe.
- Benefits: Enjoy remote work options, enhanced holiday schemes, and a birthday bonus.
- Why this job: Be part of a diverse team in a collaborative culture focused on customer success.
- Qualifications: Strong hosting server experience and knowledge of web technologies required.
- Other info: Shift-based role with full training provided; must be UK-based.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Company overview:
UKDedicated/GURU/Catalyst2 are hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses.
Company overview:
UKDedicated/GURU/Catalyst2 are hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses.
Since 2022, we have been part of team.blue, a European group of brands enabling entrepreneurs to succeed online. As a group of customer-obsessed brands, we operate across 22 countries, supporting over 3.3 million customers with their online presence. Our combined family is an incredible team of over 3,000 experts, each empowering our strong local brands. Are you ready to share your passion and join our UK team?
Team.Blue was created in June 2019 by the merger of the regional leading hosting
providers Combell Group, Register Group and TransIP Group.
team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.
team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.
Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here .
Why choose our organisation?
We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What We Do
We make succeeding online as easy as it can be for our customers. We:
- Provide 5-star rated web hosting services
- Keep our products accessible and industry-leading
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Our values
The five characteristics that drive our behaviours and the heart of our business culture;
- We put our customers at the heart of everything we do
- We’re stronger together and we trust each other to do the right thing
- We tell it like it is, and keep doors and mind open
- We treat each other with respect and regard
- We’re always thinking ’what’s next?’
Job Description:
We\’re looking for a Third Level Technical Support team member to join our UK support team under group brands that include Catalyst2, UKDedicated and GURU Cloud.
This is a fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support teams members.
This role is either completely remote (UK-based) or working from our Worcester, Reading or Hemel Hempstead offices.
Key responsibilities:
- Providing escalated support to our customers using email/ticketing, live chat and telephone.
- Supporting our internal teams with technical escalations
- Deploying new customer services
- System administration, ongoing management and upgrades.
Required Skills & Experience:
- Multi-year strong hosting server experience, covering cPanel, WHM, Plesk and Windows Server.
- Excellent knowledge of WordPress and other CMS/Ecommerce web apps
- Thorough understanding key internet protocols and technologies, from Domains & DNS to SMTP.
- Able to demonstrate and apply a process-driven and security-focused mindset.
- Understanding around programming languages; PHP, Python and shell scripting
- Strong troubleshooting skills.
- Knowledge of computer hardware diagnostics (Dell servers being an advantage)
Key Competencies:
- Excellent spoken and written English communications.
- Strong organisational skills, able to manage workloads and schedules.
- Customer service driven with commercial awareness.
- An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
- Ownership of delivering solutions and resolving issues at pace.
- Adaptable, flexible and quick thinker with attention to detail.
The following would be advantageous:
- Saltstack, Ansible or other configuration management/orchestration tools
- Experience of: Windows IIS, Magento, VLANs/networking and Firewalls
- Programming experience in any language, PHP or Python preferred.
- Technical qualifications and/or degree-level education
Working hours:
Please note, our operations are 24Ă—7 and this role is shift-based, working alternating weekly shifts of 7.30am-3.30pm and 2.30pm-10.30pm Monday through Friday. Participation in an on-call rota is required.
Training:
You will be given complete training and support.
Right to work:
At any stage please be prepared to provide proof of eligibility to work in the UK.
Unfortunately, we are unable to support relocation packages or sponsorship visa.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Technology, Information and Internet
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3rd Line Support employer: names.co.uk
Contact Detail:
names.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as cPanel, WHM, Plesk, and Windows Server. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in relation to hosting environments. Be prepared to share examples of how you've resolved complex technical issues in the past, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your customer service skills by preparing to discuss how you've handled difficult customer interactions. This role is customer-focused, so highlighting your ability to communicate effectively under pressure will be beneficial.
✨Tip Number 4
Research team.blue and its commitment to diversity, inclusion, and sustainability. Being able to align your personal values with the company's mission can make a strong impression during your interview.
We think you need these skills to ace 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially with hosting servers and customer service. Use keywords from the job description to demonstrate that you meet the required skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved technical issues or supported customers, aligning with the company's values of respect and collaboration.
Showcase Technical Skills: In your application, clearly outline your technical skills, particularly in areas like cPanel, WHM, and WordPress. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Soft Skills: Don't forget to mention your soft skills such as communication, organisation, and problem-solving abilities. These are crucial for a role in support, so provide examples of how you've demonstrated these in past experiences.
How to prepare for a job interview at names.co.uk
✨Showcase Your Technical Skills
Make sure to highlight your experience with hosting servers, cPanel, WHM, and other relevant technologies during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Customer Service Focus
Since this role involves providing escalated support, it's crucial to convey your customer service mindset. Share examples of how you've gone above and beyond to assist customers in previous roles.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Think of past challenges you've faced and how you approached them, especially under pressure. This will show your ability to think critically and deliver solutions quickly.
✨Emphasise Adaptability and Teamwork
The company values collaboration and flexibility. Be ready to discuss how you've worked effectively in teams and adapted to changing situations in your previous jobs. This will align with their culture of respect and openness.
