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- Tasks: Join us as a Service Administrator, providing top-notch support in a busy reception area.
- Company: Be part of a caring Trust dedicated to high-quality public service and professional growth.
- Benefits: Enjoy flexible working, generous pay, NHS discounts, and career development opportunities.
- Why this job: This role offers a chance to make a difference while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and attention to detail are essential; training provided for specific systems.
- Other info: Located in vibrant London, with options for part-time work and job sharing.
The predicted salary is between 30000 - 42000 £ per year.
The post-holder will confident in working professionally with the public and be responsible for the provision of high-quality administrative support for a busy reception area. With colleagues, they will support the team as they take ownership of the area whilst carrying out administrative task.
They will promote the professional and caring image of the Trust as they prioritise their workload and use their training and initiative when dealing with queries from clients, health professionals and members of the public.
The post-holder will be required to have excellent communication skills and telephone manner with the ability to multi task and prioritise workload.
Duties include answering calls in a polite and timely manner and signposting those necessary.
Communicate with colleagues via Phone, email, Microsoft Teams. Processing incoming mail. Prompt and accurate data entry.
Formatting and sending letters and other administrative task using Microsoft Software.
Attention to detail with good literacy skills are required as the successful applicant will support other administrators within the team in producing standard letters and assisting in entering referrals onto our Electronic Patient Journey System (ePJS) – experience in using ePJS is an advantage, but not essential, as training will be provided.
About the location:
190 Kennington Lane, London SE11 5DL
Benefits
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some Of Our Benefits Are Highlighted Here
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefit from competitive deals to lease cars
- Accommodation, our staff benefit from keyworker housing which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
Other Benefits Include
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
We look forward to receiving your application
For further details / informal visits contact: Name: Pam Feurtado Job title: Business Manager Email address: Telephone number: 07525 237 303 #J-18808-Ljbffr
Service Administrator employer: South London and Maudsley NHS Foundation Trust
Contact Detail:
South London and Maudsley NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Administrator. Understanding the specific tasks, such as handling calls and processing data, will help you demonstrate your knowledge during any informal discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent telephone manners are crucial for this role, consider role-playing scenarios with friends or family to build your confidence in handling queries professionally.
✨Tip Number 3
Get comfortable with Microsoft Office tools, particularly Word and Teams. Being proficient in these applications will not only help you in the role but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Reach out to current or former employees of the Trust via LinkedIn or other platforms. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in busy reception areas. Emphasise your communication skills and any experience you have with data entry or using Microsoft software.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you've successfully managed multiple tasks and provided excellent customer service in previous positions.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as attention to detail, ability to prioritise workload, and proficiency in communication. If you have experience with ePJS, be sure to mention it!
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at South London and Maudsley NHS Foundation Trust
✨Showcase Your Communication Skills
As a Service Administrator, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and professionally. Practice answering questions in a polite manner and be prepared to discuss how you handle queries from clients and colleagues.
✨Highlight Your Multi-tasking Abilities
The role requires juggling multiple tasks at once. Be ready to share examples of how you've successfully managed competing priorities in previous roles. This will show that you can thrive in a busy reception area.
✨Familiarise Yourself with Microsoft Software
Since the job involves using Microsoft software for various administrative tasks, brush up on your skills. If you have experience formatting letters or data entry, mention it during the interview to highlight your readiness for the role.
✨Emphasise Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss instances where your meticulous nature has positively impacted your work, especially in tasks like processing mail or entering data accurately.
