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- Tasks: Join us as a Service Administrator, providing top-notch support in a busy reception area.
- Company: Be part of a caring Trust dedicated to high-quality public service and professional growth.
- Benefits: Enjoy flexible working, generous pay, NHS discounts, and career development opportunities.
- Why this job: This role offers a chance to make a difference while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and attention to detail are essential; training provided for specific systems.
- Other info: Located in vibrant London, with options for part-time work and job sharing.
The predicted salary is between 30000 - 42000 £ per year.
Previous applicants need not apply.
An exciting opportunity has arisen for an experienced, motivated and enthusiastic person to work as a receptionist/administrator to support the Lewisham Community Mental Health Teams located in Deptford (London Borough of Lewisham).
The post holder will be part of an administrative team, responsible for providing a comprehensive Receptionist service and administrative support to the multi-disciplinary clinical teams and working closely with the Business Manager to ensure administrative processes are operating effectively and efficiently to required standards.
We are looking for a highly organized, efficient, flexible and proactive person with excellent communication skills to work in the busy Receptionist post, and who can balance work demands along with the changing needs of the service. The role requires the post holder to communicate with patients and visitors, and to develop collaborative working relationships with colleagues and external agencies.
The post holder must have an excellent telephone manner, good IT skills with experience using Microsoft Office packages (Work, Excel and Outlook) to produce letters/documents. Other tasks include, but not limited to, ordering of stationery, processing of post, scanning, photocopying, monitoring leaflet stocks and other tasks (see job description). You must be able to prioritise your workload, be effective at implementing good working practices as well as having a flexible and proactive approach to work in order to cover colleagues when required.
- The Team: This is a multi-disciplinary team of mental health practitioners including psychiatrists, nurses, occupational therapists, psychologists, social workers, mental health advisors, employment specialists and support workers supporting people experiencing serious mental illness.
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing dependent upon job role.
- Career development, there are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
- Trust Values and Behaviours – Kindness, Respect and Together: Kindness: Compassionate, hopeful, understanding and appreciative. Respect: Honest, equity, inclusive and civility. Together: Integrity, supportive, open and listen.
For further details / informal visits contact: Name: Anne Fowler Job title: Business Manager Email address: Telephone number:
I am available to contact Monday to Friday from 9am to 5pm.
Service Administrator employer: South London and Maudsley NHS Foundation Trust
Contact Detail:
South London and Maudsley NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Administrator. Understanding the specific tasks, such as handling calls and processing data, will help you demonstrate your knowledge during any informal discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent telephone manners are crucial for this role, consider role-playing scenarios with friends or family to build your confidence in handling queries professionally.
✨Tip Number 3
Get comfortable with Microsoft Office tools, particularly Word and Teams. Being proficient in these applications will not only help you in the role but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Reach out to current or former employees of the Trust via LinkedIn or other platforms. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in busy reception areas. Emphasise your communication skills and any experience you have with data entry or using Microsoft software.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how you've successfully managed multiple tasks and provided excellent customer service in previous positions.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as attention to detail, ability to prioritise workload, and proficiency in communication. If you have experience with ePJS, be sure to mention it!
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at South London and Maudsley NHS Foundation Trust
✨Showcase Your Communication Skills
As a Service Administrator, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and professionally. Practice answering questions in a polite manner and be prepared to discuss how you handle queries from clients and colleagues.
✨Highlight Your Multi-tasking Abilities
The role requires juggling multiple tasks at once. Be ready to share examples of how you've successfully managed competing priorities in previous roles. This will show that you can thrive in a busy reception area.
✨Familiarise Yourself with Microsoft Software
Since the job involves using Microsoft software for various administrative tasks, brush up on your skills. If you have experience formatting letters or data entry, mention it during the interview to highlight your readiness for the role.
✨Emphasise Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss instances where your meticulous nature has positively impacted your work, especially in tasks like processing mail or entering data accurately.
