Restaurant Manager - Michelin Star - Harrogate

RESTAURANT MANAGER – MICHELIN STAR – Harrogate RESTAURANT MANAGER – MICHELIN STAR Full Time Competitive rate of pay plus monthly service charge, typically 2,400 annually 48 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Be part of a team delivering the ultimate dining experience, as the Restaurant Manager you’ll be reporting directly to the Chef Patron and will be overseeing all aspects of Front of House experience within Shaun Rankin\’s 1 Michelin Star Fine Dining Restaurant & Private Dining Room at Grantley Hall. Key Responsibilities • Oversee and manage the restaurant service • Responsible for rotas/staffing levels • To possess an outstanding knowledge of all food, wines, cooking techniques and allergy requirements to ensure guests can be advised appropriately at all times • Responding to customer queries and complaints • Ensure each customer receives impeccable service • To lead, manage and inspire your team to consistently provide a 1 Michelin star guest experience • Training and development of all staff using the company procedures • Recruiting team members • Delegating tasks and checking their execution • Undertake monthly stock takes and overseeing and ordering of stock • Working closely with suppliers • Maintaining revenue, profitability and quality goals • Work closely with all Hotel teams to ensure the guests have the best possible experience. • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings. Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Proven track record as a strong team leader • A strong understanding of the high standards that are demanded from a 5*, Michelin Star establishment • Passionate about delivering exceptional levels of service • Have a passion and strong knowledge for all things food and beverage • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure. • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus – Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym – with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages Simplyhealth – Health cash plan