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For Companies At a Glance
- Tasks: Lead and innovate in Customer Service and Aftermarket operations for a top automotive company.
- Company: Join a forward-thinking automotive firm based in South Yorkshire, committed to excellence.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a customer-first culture that values innovation and teamwork.
- Qualifications: Experience in senior Aftermarket or Customer Service roles, preferably in automotive or engineering.
- Other info: Ideal for natural leaders who excel in fast-paced environments and stakeholder engagement.
The predicted salary is between 48000 - 72000 £ per year.
Head of Field Service
An established and forward-thinking automotive company based in South Yorkshire is seeking a dynamic and commercially minded individual to lead the Aftermarket and Stakeholder Management function. This critical role will oversee Customer Service, Service Centres, and Field Service teams, ensuring the delivery of a best-in-class Automotive Aftermarket operation.
Key Responsibilities:
· Provide leadership and strategic direction across the Customer Service, Service Centres, and Field Service teams.
· Deliver high-performance service standards, ensuring a customer-centric approach at every level of the Aftermarket function.
· Play a key role within the Aftermarket management team, contributing to and implementing organisational development strategies.
· Develop and promote innovative, efficient, and effective service delivery practices that reflect our commitment to customer satisfaction.
· Maintain strong stakeholder relationships through regular visits and engagement with key operators and customers in the region.
· Evaluate, investigate, and resolve technical issues raised by customers, ensuring effective root-cause analysis and feedback into product and process improvements.
· Manage and settle customer claims, balancing technical validity with commercial considerations.
· Lead the planning, development, and continuous improvement of Aftermarket and customer service policies and procedures.
Key Requirements:
· Proven experience in a senior Aftermarket, Customer Service, or Stakeholder Management role, ideally within the automotive or a related engineering-driven sector.
· Strong commercial acumen with a strategic mindset and hands-on management style.
· Excellent stakeholder engagement skills with the ability to build strong and lasting relationships.
· A background in hard engineering or a technically complex environment is highly desirable.
· Experience in organisational development and the implementation of customer-focused initiatives.
Desirable Attributes:
· A natural leader who thrives in a fast-paced, customer-first culture.
· Adept at driving continuous improvement and leading cross-functional teams.
· Capable of managing multiple customers and stakeholder expectations with professionalism and tact.
· Proficient in identifying market trends and aligning service strategy with business goals.
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Head of Field Service employer: CRP Group Global Ltd
Contact Detail:
CRP Group Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Service
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in Aftermarket and Customer Service roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Research the company thoroughly to understand their values, culture, and recent developments. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in contributing to their success.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your leadership skills and ability to drive customer-centric initiatives. Highlight any successful projects where you improved service delivery or stakeholder engagement.
✨Tip Number 4
Stay updated on the latest technologies and innovations in the automotive sector, particularly those related to Aftermarket services. Being knowledgeable about current trends will position you as a forward-thinking candidate who can contribute to the company's strategic direction.
We think you need these skills to ace Head of Field Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Aftermarket, Customer Service, or Stakeholder Management roles. Use specific examples that demonstrate your leadership skills and strategic mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your commercial acumen and customer-centric approach. Mention how your background in engineering or related sectors aligns with the company's needs and values.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your ability to drive continuous improvement and manage stakeholder relationships effectively.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at CRP Group Global Ltd
✨Showcase Your Leadership Skills
As a Head of Field Service, demonstrating your leadership capabilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your strategic direction and ability to inspire others.
✨Emphasise Customer-Centric Approaches
This role requires a strong focus on customer satisfaction. Be ready to discuss specific instances where you've implemented customer-focused initiatives or improved service delivery practices that enhanced customer experiences.
✨Highlight Stakeholder Engagement Experience
Strong stakeholder relationships are key in this position. Share your experiences in building and maintaining these relationships, particularly how you’ve engaged with key operators and customers to resolve issues or improve services.
✨Demonstrate Commercial Acumen
The company is looking for someone with strong commercial awareness. Prepare to discuss how you've balanced technical validity with commercial considerations in previous roles, especially when managing customer claims or resolving technical issues.
