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- Tasks: Drive market development, customer prospecting, and relationship management in the insurance or life science sectors.
- Company: Join Infosys, a leading IT services and consulting firm known for innovation and excellence.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity and strategic thinking while making a real impact.
- Qualifications: Ideal candidates should have strong analytical skills and a passion for sales and client engagement.
- Other info: This is a full-time, mid-senior level position based in London.
The predicted salary is between 42000 - 84000 £ per year.
Client Partner-Insurance or Life Science
Client Partner-Insurance or Life Science
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1. Market Development: will perform competitive analysis for the segment for his account portfolio(s) – primary focus. S/He will work with other ADS\’ for their analyses for a unified view across the segment for existing account portfolios. S/He will work with UPAM team for sector-specific competitor analysis (from outside sources) in order to leverage Infosys\’ first-hand experience against competitors and get a \”ground assessment\”; and to complement the corporate/unit-driven competitor analysis from Market Research which can bring in the perspective of accounts that are not yet customers for Infosys. S/He will proactively identify the prospects within the client organization or clients within the same industry in order to enhance the market share.
2. Customer Prospecting: will provide client introductions and account context to help HBU G/EM\’s efforts in his account portfolio(s) in order to open diverse service-lines (HBUs) in his account in order to increase HBU footprint in the account. S/He will lead the Domain Solutions selling, Cross selling, new products, Intellectual Property selling.
3. Opportunity Identification and Qualification: will provide analysis and ground intelligence regarding opportunities (including proactive opportunities) in his account portfolio(s) to the IBU EM in order to engage with the client early and strategically.
4. Proposal Development: will be responsible for Preparation of Proposal and SoWs for his portfolio(s) through coordinating with different stakeholders such as Procurement, Legal and with multiple units working on the proposal. S/He will perform quantitative analysis to arrive at the win-price recommended including HBU-split; including relevant competitor analysis in order to demonstrate business value to the client(s) in his portfolio(s) and maintain price premium.
5. Proposal negotiation and Closure: will form \”customer map\” of named customers with potential/articulated objections to Infosys and recommend action, provide supporting data/analyses needed during negotiation. S/He will coordinate and take meeting notes in internal discussions with management for negotiation approach/approvals etc. in order to articulate business value and win the deal at the right price premium. S/He will Negotiate with Client Executes on the SoW with a combined value of 1-2 million dollar for his portfolio(s). 6. Contracting and MSA: S/He will support the EM (learn on the job) by providing a business-led view on items of contract negotiations E.g. which clauses could prove difficult for the team on the ground to implement, what do our competitors usually allow in contracting, relevant information about the lead negotiators from the client (e.g. \” This negotiator comes from Walmart and so we can expect similar techniques/mindset in negotiating with suppliers\”), etc. in order to understand Infosys\’ position on such matters. S/H will also lead negotiations for proposals regarding his own portfolio(s), with review and support from the EM as needed. S/He will have authority to make decisions on the deal through appropriate discounts.
7. Account Planning and Review: prepares plan for portfolio(s) and for the account (as needed, along with the EM) in order to grow the portfolio(s) as per plan..
8. Account Mining: will identify the right contacts in the client organization; secure meeting with the clients concerned; set appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions). S/He will anchor meetings and close any opportunities generated. Within Infosys / partners s/he will check for active participation from HBUs / Partners concerned; provide account context (includes topics to avoid), suggest roles and responsibilities for ongoing client interactions; first-review of meeting materials in order to grow the account by positioning Infosys strategically and as an existing trusted partner. S/He will identify and pursue opportunities with different departments/buyers in his portfolio(s) within client organization in order to expand the Infosys footprint.
9. Account Operations : will follow up with the client to sign SOWs and uploads to OMS; follow up with client to release undisputed payments (AR). S/He will identify the right list of clients for CSAT and follow up with client if necessary for CSAT and ELF; in order to minimize revenue leakage for services delivered and enhance client satisfaction.
10. Relationship Management: will resolve customer complaints about project executions across IBU delivery and HBUs, as well as negotiate on MSA and SOWs – will involve the EM as necessary in case the impact can be at Engagement-level. S/He will Set up meetings and set the right expectations; will recommend public engagements / conferences / Infosys events that the client and Infosys can jointly benefit from; get the clients to participates in events and conferences of mutual benefit; set up periodic reviews with important customer stakeholders per the pre-agreed format, expectation setting with individual clients (who can be influenced) before the Account relationship review document is presented formally, publishing of action items and tracking to closure. S/He will Collaborate with Delivery management (HBU & IBU delivery), HBU EMs, Finance/ Legal and IBU Leadership to resolve escalations for his portfolio(s). S/He will prepare executive briefing documents for Infosys executives and G/EM, suggests the high level messages that resonate with account context; identifies the right speakers/ hosts at the conferences with whom the client can connect/ address the audience; incorporates internal feedback on the relationship review document to be presented, allocate roles to Infosys participants in the review and track action items to closure in order to position Infosys as a trusted, easy partner to do business with for which the client can increase its spend and be prepared to pay an acceptable price premium. S/He independently leads portfolio(s) for the customer and engages with different buyers in the customer portfolio(s) in order to get mind-share to gain market-share from the customer.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Information Technology, and Customer Service
-
Industries
IT Services and IT Consulting, Technology, Information and Media, and Software Development
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Client Partner-Insurance or Life Science employer: Infosys
Contact Detail:
Infosys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner-Insurance or Life Science
✨Tip Number 1
Familiarise yourself with the insurance and life sciences sectors. Understanding the key players, trends, and challenges in these industries will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network strategically within the industry. Attend relevant conferences, webinars, and events to connect with professionals in the field. Building relationships can lead to valuable introductions and insights that may help you land the job.
✨Tip Number 3
Prepare to discuss your experience with account management and client relationship building. Be ready to share specific examples of how you've successfully identified opportunities and managed client expectations in previous roles.
✨Tip Number 4
Research Infosys' recent projects and initiatives in the insurance and life sciences sectors. Being knowledgeable about their work will allow you to tailor your discussions and show genuine interest in contributing to their success.
We think you need these skills to ace Client Partner-Insurance or Life Science
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in market development, customer prospecting, and relationship management. Use specific examples that demonstrate your ability to identify opportunities and negotiate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention your experience in proposal development and account planning to showcase your fit for the position.
Showcase Analytical Skills: Since the role involves competitive analysis and opportunity identification, include examples of how you've successfully used data to inform decisions or strategies in previous roles. This will demonstrate your analytical capabilities.
Highlight Communication Skills: Effective communication is key in this role. Provide examples of how you've successfully managed client relationships, resolved complaints, or led negotiations. This will show that you can articulate business value and maintain strong client connections.
How to prepare for a job interview at Infosys
✨Understand the Market Landscape
Before your interview, research the insurance or life sciences market thoroughly. Be prepared to discuss recent trends, key competitors, and how Infosys positions itself within this landscape. This will show your potential employer that you are proactive and knowledgeable about the industry.
✨Demonstrate Relationship Management Skills
Since the role involves significant client interaction, be ready to share examples of how you've successfully managed client relationships in the past. Highlight your ability to resolve conflicts, set expectations, and maintain long-term partnerships.
✨Prepare for Proposal Development Questions
Expect questions around proposal development and negotiation strategies. Familiarise yourself with the process of creating Statements of Work (SoWs) and how to conduct competitor analysis. Being able to articulate your approach to these tasks will demonstrate your readiness for the role.
✨Showcase Your Analytical Skills
The position requires a strong analytical mindset for opportunity identification and qualification. Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how your analyses have led to successful outcomes in client engagements.
