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For Companies At a Glance
- Tasks: Manage tenancies, support tenants, and tackle issues like anti-social behaviour.
- Company: Join a local government organisation dedicated to community welfare in Portsmouth.
- Benefits: Enjoy a competitive pay rate of £23.00 per hour and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic role.
- Qualifications: Experience in front-line services, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a 6-month contract with potential for extension; fully office-based role.
The predicted salary is between 44000 - 52000 £ per year.
Job Description
Positive Employment is currently recruiting for a Housing Officer for our client a local government organisation in Portsmouth.
The successful candidate will be fulfilling a tenancy management role which involves having effective conversations with customers from a wide range of backgrounds.
This role is a 6 month contract with the possibility to extend. This role is fully office based.
Duties and Responsibilities but not limited to:
- Help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service.
- Providing budgeting advice, assistance with maximising income, tackling anti-social behaviour.
- Working as part of the multi-agency team involved with a family and advising tenants on how to maintain their homes and keep their gardens in good repair.
- Take appropriate tenancy enforcement action when proportionate and necessary to do so.
Personal Requirements:
- Have experience of working with tenants in a challenging front-line service and be comfortable visiting customers in their home.
- Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure. Be able to demonstrate how you have changed your working practice to reflect the dynamic character of the housing environment.
- Have the ability to converse at ease and build a positive rapport with customers, identifying any vulnerabilities they have and demonstrate how this has resulted in a positive impact and outcome in maintaining their tenancy.
- Demonstrate examples of how you have provided help and support to our customers to enable them to meet their responsibilities as a tenant and actions you have taken as a consequence of a tenant not adhering to the tenancy agreement.
- Be able to communicate in writing to customers, including the use of emails and have experience of preparing documents to be used in case conferences or as evidence in court.
- Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences.
- Be competent with using Microsoft software including: Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records.
- If not from a Social Housing background Transferable skills may be able to be identified with former Police Officers, Social Workers, Estate Agents, Money / Debt advisers.
Working Hours: 37hrs / 9:00am – 17:00pm / Monday to Friday
Pay: £23.00 per hr
Please note this role is within the scope of IR35.
Housing Officer employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Portsmouth. Understanding the specific challenges and resources available in the area will help you engage more effectively with tenants and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in tenancy management. Attend local community events or workshops to build connections that could provide insights and potentially lead to recommendations for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed challenging situations with clients. Highlighting your problem-solving skills and ability to build rapport will be crucial during any interviews or informal discussions.
✨Tip Number 4
Brush up on your public speaking skills, as you'll need to represent the local authority at court hearings and case conferences. Practising how to present your ideas clearly and confidently will make a significant difference in your performance.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy management or similar roles. Emphasise your ability to communicate effectively with diverse customers and any experience you have in providing budgeting advice or tackling anti-social behaviour.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Housing Officer position and how your skills align with the job requirements. Use specific examples from your past experiences that demonstrate your ability to support tenants and manage tenancies effectively.
Showcase Communication Skills: Since the role requires strong written and verbal communication skills, provide examples of how you've successfully communicated with clients or stakeholders in previous roles. Mention any experience you have in preparing documents for case conferences or court hearings.
Highlight IT Proficiency: Mention your proficiency with Microsoft software like Excel, Word, and Outlook. If you have experience using IT systems for record-keeping, be sure to include that as well, as it is crucial for maintaining accurate tenant records.
How to prepare for a job interview at Positive Employment
✨Showcase Your Customer Service Skills
As a Housing Officer, you'll be dealing with tenants from diverse backgrounds. Prepare examples of how you've successfully managed challenging customer interactions in the past, highlighting your ability to build rapport and provide excellent service.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific situations where you've tackled issues like anti-social behaviour or helped tenants manage their responsibilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with Relevant Legislation
Understanding housing laws and tenant rights is crucial. Brush up on relevant legislation and be prepared to discuss how it impacts your role. This will show your commitment to the position and your proactive approach to staying informed.
✨Highlight Your IT Proficiency
Since the role requires using Microsoft software and maintaining accurate records, be prepared to discuss your experience with these tools. Mention any specific projects or tasks where your IT skills made a significant difference.
