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- Tasks: Support individuals with disabilities by advising on care packages and managing caseloads.
- Company: Join Penderels Trust, a leading not-for-profit organisation dedicated to independent living services.
- Benefits: Enjoy hybrid working, 23 days annual leave, and additional perks like employee assistance programmes.
- Why this job: Make a real impact in the community while working flexibly and collaboratively.
- Qualifications: GCSE Grade 'C' or equivalent in English and Maths; customer service experience preferred.
- Other info: Guaranteed interview for disabled candidates meeting the job specification.
The predicted salary is between 21600 - 29500 £ per year.
Job Description
We are currently looking for someone to join our Lincolnshire based team in order to provide advice and information on Direct Payments to people with disabilities who live independently. This is a varied role: working from home, office working, and involving travel throughout the community. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: Sleaford, NG34 9PF. Hybrid working applies office days will typically be on a Friday
Salary: £25,610 per annum
Hours: 37 hours per week
Days & Times: Monday – Friday, 8:30 am to 5:00 pm.
Closing Date: Thursday 24th July 2025
Interview Date: Interviews will take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted (Please check your junk/spam folders)
The Role –Your main duties will include:
- Advising individuals on all aspects of their care packages, including financial aspects
- Managing your own caseload
- Supporting individuals with the recruitment and ongoing management of care staff
- Providing accurate information in a clear and concise format that meets the individual's needs
- Recording and maintaining accurate records and providing reports as required
- Organising and attending meetings/reviews with individuals, colleagues, and local authority staff
Skills, Experience and Qualifications – We are looking for someone with the following attributes:
- Experience of providing information or advice to others within a customer service environment
- Excellent verbal communication skills with the ability to produce written communication to a high standard, adapting your style to suit the audience
- The ability to manage diary and workload effectively
- The ability to input and maintain accurate data records
- The ability to work as part of a team and on own initiative
- The ability to work flexibly and to deadlines
- Current driving licence and unrestricted use of vehicle
- Good working knowledge of Microsoft Office packages (including Word, Excel, and Outlook)
- GCSE Grade 'C' or equivalent in English and Maths
This post is subject to the completion of a satisfactory DBS check prior to appointment.
Perks: Employee assistance programme / Subsidised car breakdown cover / Death in service benefit / Wagestream / 23 Days annual leave, plus bank holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service).
Penderels Trust is a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
Independent Living Co-ordinator employer: Penderels Trust
Contact Detail:
Penderels Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Co-ordinator
✨Tip Number 1
Familiarise yourself with Direct Payments and independent living services. Understanding the nuances of these topics will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the disability support sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and case management. Think about specific examples from your past experiences that showcase your skills in these areas.
✨Tip Number 4
Research Penderels Trust and their values. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace Independent Living Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing advice and information, particularly in a customer service environment. Emphasise your communication skills and any experience you have with managing caseloads.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of Direct Payments and how your skills align with the role's requirements. Use clear and concise language to demonstrate your ability to communicate effectively.
Showcase Relevant Skills: In your application, highlight your proficiency in Microsoft Office, your ability to manage workloads, and your experience in maintaining accurate records. Provide examples of how you've successfully worked both independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your written communication is polished and professional, reflecting the high standard expected for this role.
How to prepare for a job interview at Penderels Trust
✨Show Your Understanding of Independent Living
Make sure to demonstrate your knowledge about independent living services and how they impact individuals with disabilities. Discuss any relevant experience you have in this area, as it will show that you understand the role's importance.
✨Highlight Your Communication Skills
Since the role requires excellent verbal and written communication skills, prepare examples of how you've effectively communicated complex information in the past. Tailor your responses to show how you can adapt your style to suit different audiences.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and diary effectively. Provide specific examples of how you've prioritised tasks or managed multiple responsibilities in previous roles, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations related to advising clients. Think of scenarios where you've had to provide support or advice, and be prepared to explain your thought process and actions.
