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- Tasks: Support the DEA Manager with admin tasks, meetings, and public queries.
- Company: Join Hays, a leading recruitment agency, working with a large Public Sector Organisation.
- Benefits: Earn £13.69 per hour with hybrid work options and a full-time contract until March 2026.
- Why this job: Great opportunity to develop admin skills while making a positive impact in your community.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years of relevant admin experience.
- Other info: Must have a driving license or accessible transport for the role.
Your new company Hays are recruiting for a Customer Liaison Officer for a large Public Sector Organisation based in Larne. Your new role You will provide general secretarial/administrative support to the DEA Manager within the Community Planning & Development section, to include scheduling meetings, screening telephone calls and emails, respond to routine internal correspondence and prepare outgoing mail taking appropriate actions as will deal with queries from the public and relevant stakeholders in respect of areas of service delivery, including dealing with complaints in line with the customer complaints will also handle cash as necessary and in line with council procedures. What you\’ll need to succeed Minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications. A minimum of 2 years\’ (4 years\’ if you do not have the academic requirement in Criteria 1) relevant administrative experience to include: -Proven ability to deal efficiently with large volumes of work-Successfully prioritising competing demands. Competent in the use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook. Hold a full current driving licence to drive within Northern Ireland and access to a form of transport that meets the needs of the post in full OR have access to a form of transport which enables the applicant to meet the full requirements of the post in full.* (*This relates to any person who has declared that they have a disability which debars them from driving). What you\’ll get in return £13.69 per hour Full time – 37 hours per week Contract until 31st March 2026 Hybrid working – office based in Larne What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be Skills: Customer Liaison Officer £13.69 Larne Immediate start Benefits: £13.69 per hour
Administrator/Customer Liaison Officer (Larne) employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Customer Liaison Officer (Larne)
✨Tip Number 1
Familiarize yourself with the specific administrative tasks mentioned in the job description. Understanding how to efficiently manage scheduling, correspondence, and public queries will give you an edge during the interview.
✨Tip Number 2
Highlight your experience with Microsoft Office applications, especially Word and Excel. Be prepared to discuss specific examples of how you've used these tools to manage large volumes of work effectively.
✨Tip Number 3
Demonstrate your ability to prioritize competing demands by preparing examples from your past roles. Think of situations where you successfully managed multiple tasks under pressure.
✨Tip Number 4
If you have experience dealing with customer complaints, be ready to share those experiences. Showing that you can handle difficult situations with professionalism will be a big plus for this role.
We think you need these skills to ace Administrator/Customer Liaison Officer (Larne)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant administrative experience, especially your ability to handle large volumes of work and prioritize tasks. Include specific examples that demonstrate your skills in customer service and communication.
Highlight Relevant Qualifications: Clearly state your GCSEs or equivalent qualifications, particularly in English Language and Maths. If you have additional certifications or training related to administration or customer service, be sure to include those as well.
Showcase Microsoft Office Proficiency: Since the role requires competence in Microsoft Office applications, mention your experience with Word, Excel, PowerPoint, and Outlook. Provide examples of how you've used these tools effectively in previous roles.
Prepare a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the job. Discuss your experience in dealing with public queries and complaints, and express your enthusiasm for the role and the organization.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific examples where you efficiently managed large volumes of work and successfully prioritized competing demands.
✨Demonstrate Communication Proficiency
Since the role involves dealing with public queries and complaints, practice articulating how you handle difficult situations. Use examples that showcase your ability to communicate clearly and effectively, both verbally and in writing.
✨Familiarize Yourself with Microsoft Office
Make sure you are comfortable using Microsoft Office applications like Word, Excel, PowerPoint, and Outlook. Be ready to discuss how you've used these tools in past roles to enhance productivity and organization.
✨Understand the Role of a Customer Liaison Officer
Research the responsibilities of a Customer Liaison Officer within a public sector organization. Be prepared to explain how you can contribute to service delivery and improve customer satisfaction based on your understanding of the role.
