Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and support hardware repairs in a dynamic environment.
- Company: XMA is a leading UK value-added reseller, transforming technology for diverse clients since the 80s.
- Benefits: Enjoy private healthcare, gym discounts, 25-30 days holiday, and Free Fuel Fridays!
- Why this job: Join a supportive team that values your input and offers real impact through technology.
- Qualifications: Ideal for those with strong communication skills and experience in customer service or administration.
- Other info: Hybrid work available; we celebrate diversity and are committed to inclusion.
The predicted salary is between 24000 - 33600 £ per year.
Join to apply for the DMAAS Analyst role at XMA
2 days ago Be among the first 25 applicants
Join to apply for the DMAAS Analyst role at XMA
Hybrid work available
SALARY: £24,000 per annum
SETTING: Monday – Friday (9:00- 5:30pm)
Location: Nottingham
Hybrid work available
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Established in the 80\’s our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.
This is an exciting opportunity for an Administrator at the office in Nottingham. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via phone, email and through self-service portals.
Job Specification
- Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems.
- Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment or collecting old equipment.
- Answering and responding to calls according to process and policy and resolving issues directly. Acting as a service representative for appointed services and taking responsibility for ensuring the customer journey exceeds expectation.
Requirements
This role will suit someone who is an Administrator or Customer Service professional with excellent communication skills.
- Experience of customer focused role
- Excellent Administrator skills
We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law
We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements, please do not hesitate to contact us on our email which is , we will be happy to action your requests.
KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.
LNKD1_UKTJ
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
-
Industries
Administrative and Support Services
Referrals increase your chances of interviewing at XMA by 2x
Get notified about new Analyst jobs in Nottingham, England, United Kingdom .
Nottingham, England, United Kingdom 3 weeks ago
Nottingham, England, United Kingdom 2 weeks ago
Commercial Business Analyst/Pricing Models
Nottingham, England, United Kingdom 3 hours ago
Ilkeston, England, United Kingdom 1 day ago
Derby, England, United Kingdom 21 hours ago
Nottingham, England, United Kingdom 4 days ago
South Normanton, England, United Kingdom 2 days ago
Nottingham, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 2 days ago
Nottingham, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 1 day ago
Nottingham, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 1 day ago
Upper Hackney, England, United Kingdom 6 days ago
Nottingham, England, United Kingdom 3 weeks ago
Swadlincote, England, United Kingdom 2 weeks ago
Financial and Commercial Operations Analyst
Nottingham, England, United Kingdom 1 day ago
Data Reporting Analyst – Centre for Academic Persistence
Nottingham, England, United Kingdom 5 days ago
Nottingham, England, United Kingdom 3 weeks ago
Commercial Business Analyst – Global Pricing
West Bridgford, England, United Kingdom 1 week ago
Ashby-De-La-Zouch, England, United Kingdom 3 weeks ago
Derby, England, United Kingdom 4 months ago
Nottingham, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
DMAAS Analyst employer: XMA
Contact Detail:
XMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DMAAS Analyst
✨Tip Number 1
Familiarise yourself with the company culture and values of XMA. Understanding their commitment to customer service and technology will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences that demonstrate your problem-solving skills and ability to manage customer relationships effectively. This will show that you can handle the responsibilities of the DMAAS Analyst role.
✨Tip Number 3
Network with current or former employees of XMA on platforms like LinkedIn. They can provide valuable insights into the interview process and what the company looks for in candidates.
✨Tip Number 4
Be ready to showcase your communication skills during the interview. Since the role involves supporting users via phone and email, demonstrating your ability to convey information clearly and effectively will be crucial.
We think you need these skills to ace DMAAS Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the DMAAS Analyst position. Tailor your application to highlight how your skills and experiences align with what XMA is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administration. Use specific examples to demonstrate your problem-solving abilities and communication skills, as these are key for this role.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you want to work at XMA and how you can contribute to their mission. Mention your enthusiasm for technology and customer service, and how you can help enhance the customer journey.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an administrative role.
How to prepare for a job interview at XMA
✨Research the Company
Before your interview, take some time to learn about XMA. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Service Scenarios
Since the role involves managing customer relationships, be ready to discuss past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Excellent communication is key for this position. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might even want to practice common interview questions with a friend to refine your delivery.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the team you'll be working with, the tools they use, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
