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- Tasks: Support project teams by liaising with residents and resolving complaints efficiently.
- Company: Morgan Sindall Property Services enhances living conditions for communities through integrated asset management.
- Benefits: Enjoy flexible working, 26 days holiday, private medical insurance, and a profit share scheme.
- Why this job: Join a people-focused company that values diversity and offers career growth opportunities.
- Qualifications: Customer service experience in social housing and a full UK driving licence are essential.
- Other info: Apply early as we interview throughout the posting period; don't miss your chance!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Permanent – Full Time
We are looking to recruit a Resident Liaison Officer to join us at our Waltham Forrest contracts.
Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team, liaising with a wide and diverse customer base, in a professional and efficient manner.
Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procures, ensuring agreed targets are delivered within your service area.
About You
Candidates will have excellent customer service experience, ideally within a social housing environment, working as a Liaison Officer, coupled with the ability to establish and maintain effective customer relationships. Well organised, you’ll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate.
We also ask that you hold a full UK driving licence and are willing to travel across North and South London.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Private Medical Insurance (Including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Resident Liaison Officer Opportunities employer: Morgan Sindall Property Services
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer Opportunities
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of residents in social housing. Understanding their concerns will help you demonstrate your ability to resolve issues effectively during interviews.
✨Tip Number 2
Network with current or former Resident Liaison Officers to gain insights into the role. They can provide valuable information about what the job entails and what skills are most important.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills, particularly in challenging situations. This will help you illustrate your problem-solving abilities during discussions.
✨Tip Number 4
Research Morgan Sindall Property Services and their projects in Waltham Forest. Being knowledgeable about the company’s values and recent initiatives will show your genuine interest and commitment to the role.
We think you need these skills to ace Resident Liaison Officer Opportunities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Liaison Officer. Use specific examples that demonstrate your ability to resolve complaints and maintain effective relationships with residents.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about working in social housing. Mention your organisational abilities and how they will help you excel in the role.
Highlight IT Skills: Since the role requires being IT literate, mention any relevant software or tools you are familiar with. This could include CRM systems or other platforms used for logging complaints and managing resident interactions.
Showcase Your Flexibility: Emphasise your willingness to travel across North and South London and your ability to adapt to different situations. This is important for a Resident Liaison Officer who needs to engage with a diverse customer base.
How to prepare for a job interview at Morgan Sindall Property Services
✨Showcase Your Customer Service Skills
As a Resident Liaison Officer, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction, especially in a social housing context.
✨Demonstrate Effective Communication
You'll need to communicate with a diverse range of residents and team members. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a brief presentation about how you would handle a specific resident complaint.
✨Familiarise Yourself with the Company
Research Morgan Sindall Property Services and understand their mission, values, and the services they offer. Being knowledgeable about the company will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of potential scenarios you might face as a Resident Liaison Officer and how you would approach them. This will show your proactive thinking and readiness for the challenges of the job.
