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For Companies At a Glance
- Tasks: Lead teams to deliver exceptional service at matchdays and events.
- Company: Join Elior, a top UK contract caterer with a focus on enriching lives.
- Benefits: Enjoy free lunches, flexible hours, generous holiday, and career progression opportunities.
- Why this job: Be part of a dynamic team in a vibrant sports environment that values diversity and inclusion.
- Qualifications: Proven leadership skills and a passion for hospitality are essential.
- Other info: Elior promotes a culture of respect and support, ensuring everyone feels valued.
The predicted salary is between 43200 - 72000 £ per year.
This role at Hibernian Football Club, sits within ourStadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client\’s needs with locally sourced seasonal menu\’s. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.
What you’ll be doing…
As a General Manager, you will lead on-site teams while managing recruitment, training, and development to deliver a high-quality service for Elior UK, our client, and customers.
You will ensure operational excellence across Hibernian FC’s matchday and non-matchday business—covering hospitality, retail, and conferencing—reporting directly to the Operations Manager. With responsibility for retail and operations budgets, you\’ll drive site-level profit, contract growth, and team performance in line with business goals and company standards.
You will lead daily planning and delivery while building and maintaining an engaged, high-performing team.
Working Pattern: 5 days out of 7 / 37.5 hours per week
Key Tasks & Responsibilities
Embed the Elior eXperience across all sites; support managers and Service Champions.
Lead and contribute to hospitality operations planning and delivery.
Address site-related issues through effective team management.
Plan matchday hospitality, non-matchday C&B, and retail operations.
Drive a culture of results and continuous improvement.
Coordinate site operations as required.
Achieve financial growth through cost control, culinary quality, and effective merchandising.
Ensure compliance with COSHH, H&S, legal and environmental regulations, and duty of care.
Oversee site management: recruit, develop, and support high-performing teams.
Maintain communication and client relationships to ensure operational excellence and business retention.
Design food services that meet budget and presentation standards.
Provide regular operational and financial reports to the RMD.
Act as key liaison between Hibernian FC Events and Elior UK.
What can you bring?
Proven ability to lead, inspire, and motivate large, diverse teams with fairness and empathy.
Strong under pressure, promoting team spirit and a winning mindset.
Commercially focused, leveraging opportunities for long-term benefit.
Committed to growth through innovation, engagement, and accountability.
A strong communicator who builds trust and leads by example.
Delivers on client promises and contractual obligations through operational excellence.
Our way of saying thank you
At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
- FREE On-Site Lunches: Savor delicious and healthy meals, on us, every day at work
- Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
- Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service
- Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
- Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
- Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
- Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
- Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
- Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
Why it\’s great to work for us…
Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
- Workplaces & Office Space
- Sporting Venues & Stadium
- Attraction & Heritage Sites
- Public Sector & Defence
- Health, Care & Hospitals
- Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.
That\’s why 87% of colleagues tell us how proud they are to work for us!
At Elior, we’re committed to creating a culture of respect, inclusion, and belonging for all.
Ultimately, we believe it’s our differences that make us stronger and enrich our work environment, which in turn makes Elior a great place to work!
By celebrating equality and diversity we’ve created a culture where everyone feels valued and empowered to do their best work, where colleagues fulfil their potential and have the opportunity to succeed.
If you need any support or adjustments during the application process, just let us know. We\’re happy to help.
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General Manager employer: Elior Uk
Contact Detail:
Elior Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Hibernian Football Club and Elior UK. Understanding their matchday and non-matchday services will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Elior UK or Hibernian FC. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach when discussing your leadership style and team management skills.
✨Tip Number 3
Prepare examples of how you've successfully led diverse teams in high-pressure environments. Highlighting your ability to inspire and motivate others will resonate well with the hiring managers, as they are looking for someone who can maintain team spirit and drive results.
✨Tip Number 4
Research the latest trends in hospitality and catering, especially in sports venues. Being able to discuss innovative ideas for enhancing the matchday experience or improving operational efficiency will set you apart as a forward-thinking candidate.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, team leadership, and operational excellence. Use specific examples that demonstrate your ability to manage diverse teams and drive financial growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the industry. Mention how your values align with Elior's commitment to inclusivity and operational excellence. Be sure to include specific achievements that showcase your leadership skills.
Highlight Relevant Skills: Emphasise skills such as team motivation, commercial focus, and effective communication. Provide examples of how you've successfully led teams under pressure and achieved results in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a General Manager role.
How to prepare for a job interview at Elior Uk
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading diverse teams. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past. Highlight any specific achievements that demonstrate your ability to drive results.
✨Understand the Business
Familiarise yourself with Hibernian Football Club and Elior UK’s operations. Research their matchday and non-matchday services, and be ready to discuss how you can enhance their offerings. Showing that you understand their business will set you apart from other candidates.
✨Emphasise Financial Acumen
Since the role involves managing budgets and driving profitability, be prepared to discuss your experience with financial management. Share examples of how you've successfully controlled costs or increased revenue in previous roles.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to discuss how you build relationships with clients and team members. You might want to share instances where your communication skills helped resolve conflicts or improve team dynamics.
