Technical Solutions Expert - Automation SME

About the role:

As a Senior Technical Manager with focus in Automation and DevOps you will play a crucial role in enhancing organizational and operational efficiency for our customers by leveraging your expert knowledge. Your responsibilities will span across evaluating business processes, recommending technical solutions, and ensuring successful software development and implementation.

It is to be understood that this is a customer facing role. The focus will be on delivering automation and managing a CI/CD pipeline of ongoing enhancements for some of the key customers in North Western Europe and beyond.

Responsibilities:

In your role, you’ll be at the forefront of bridging the gap between customer-bespoke software development and IT operations. Your role involves designing, implementing, and maintaining localized automation systems that streamline development and operational processes, as well as engaging with the wider Orange IT organization for the implementation of more complex initiatives that require a centralized approach. In this latter case, the focus will be on the SME support to capture and document the requirements of our customer and ensure that the centralized implementation deliver the desired outcomes.

Automation System Design:

• Collaborate with development and operations teams to design efficient automation systems to respond to specific operational efficiencies.
• Create and maintain tools that integrate development, testing, deployment, and monitoring.
• Ensure design can be scalable and applied to different customers with minimum effort.
• Liaise with platform and IT teams to make sure solutions are in line with corporate directives and products development roadmaps.

Tool Implementation:

• Implement and manage tools such as Gitlab, Docker , Kubernetes, Ansible and others.
• Develop and maintain automation scripts to enhance efficiency across the software development life cycle (SDLC).

Continuous Integration and Deployment (CI/CD):

• Work closely with developers, testers, and system administrators to ensure smooth CI/CD pipelines for our customers.
• In many cases the development team may consist of both Orange and other parties resources, including customer, as the development may be done in a customer environment,
• Optimize collaboration and efficiency by automating build, test, and deployment processes. Particular focus needs to be made on our testing capabilities to ensure a smoother HOTO process.

Infrastructure as Code (IaC):

• Leverage IaC principles wherever applicable design automation solution using tools like Terraform and working in close cooperation with Orange internal Platform and Integration teams.
• Continuously improve efficiency by driving automation in provisioning, configuration and scaling of resources. Maintain a commercial outlook to be able to estimate RoI for these automation initiatives.

Monitoring and Alerting:

• Set up monitoring tools and alerting mechanisms to proactively identify issues.
• Escalate alerts and manage incident response.

Scripting and Automation:

• Strong scripting skills (e.g., Python, Perl, PowerShell) for automating tasks.
• Develop custom scripts to handle deployment, scaling, and maintenance.

Collaboration and Mentoring:

• Collaborate with cross-functional teams to drive DevOps best practices.
• Mentor team members on automation techniques and tools.

About you:

Education and Certifications:

• Bachelor’s or Master’s degree in Computer Science , Engineering , or related fields.
• Relevant certifications such as ITIL , AWS , GCP, Cisco or DevOps are advantageous

Skills and Experience:

• Knowledge of key networking technology (Cisco, Aruba, Juniper etc)
• Proficiency in Python and DevOps tools.
• Understanding of Agile methodologies and architecture design .
• Experience with monitoring tools and alert escalation,

System Administration

• Knowledge of Windows and/or Linux server administration.
• Shell scripting expertise.

Automation Strategist:

• Identify optimal points for automation intervention in the SDLC.
• Collaborate with dedicated automation architects.

Other

• Strong understanding of networking protocols, routing, switching, and security.
• Deep understanding of Agile and DevOps methodologies
• Strong understanding of telecoms and IT infrastructure, cloud services, security, and software platforms, including Infrastructure as a code.
• Strong understanding of enterprise tooling for ITSM, monitoring and AIOps.
• Excellent communication, team management, and decision-making skills.
• Passionate about delivering exceptional service to customers.

What we offer:

• An opportunity to join a forward-thinking company and work alongside industry experts
• Competitive salary and commission scheme
• A supportive and friendly work environment, working alongside industry experts
• Company events several times per year
• International workplace
• Hybrid working environment
• Flexible working hours
• Permanent employment contract
• and much more….