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- Tasks: Become the go-to expert for a bespoke application, assisting users and troubleshooting issues.
- Company: Join a dynamic team in Guildford focused on IT and software support.
- Benefits: Enjoy hybrid working, social events, volunteer days, and annual salary reviews.
- Why this job: Perfect for tech enthusiasts eager to learn and help others while building a career.
- Qualifications: 1 year of IT support experience or strong administrative background with IT training.
- Other info: Work Monday and Friday from home; apply only if eligible to work in the UK.
Application Support Analyst – Guildford (Hybrid)
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Are you passionate about solving real business problems and working with bespoke, business-critical applications? We are recruiting on behalf of a niche player in the insurance sector who are seeking an Application Support Analyst to join their IT team. This is a hands-on role where your input will directly influence the evolution of their systems and processes.
What you’ll do:
As an Application Support Analyst, you’ll be the go-to person for day-to-day support while also shaping how applications evolve. Your responsibilities will include:
* Providing first- and second-line support for bespoke applications
* Logging, triaging, and resolving support tickets
* Analysing issues across applications, data, and workflows
* Producing clear, structured development tickets and functional specifications
* Collaborating with business users, developers, and external partners
* Supporting UAT testing and post-release validation
* Contributing to continuous improvement of systems and processes
What our client is looking for:
Essential:
* Experience in application support, systems analysis, or similar roles
* Strong analytical and problem-solving skills
* Experience supporting bespoke or custom-built applications
* Ability to write clear, structured tickets and specifications
* Confident communicator with technical and non-technical stakeholders
* Ability to manage multiple priorities in a live support environment
Desirable:
* Salesforce experience (support, processes, or integrations)
* Insurance sector experience (underwriting, claims, or policy administration)
* Familiarity with ticketing tools and databases
* Experience with external developers or Agile environments
Personal attributes:
* Detail-oriented and methodical
* Curious about end-to-end system functionality
* Takes ownership of issues from start to finish
* Calm, professional, and user-focused
Why join:
* Salary of £35,000 – £45,000
* Monday–Friday 9am-5pm
* Hybrid working after probation: in-office Tuesday–Thursday (Guildford) and remote Monday & Friday
* Benefits including private medical insurance, free parking locally, pension, group life cover, and a salary sacrifice electric vehicle scheme
* Support for professional qualifications and annual salary reviews
* Friendly, modern offices in central Guildford
If you are ready to combine hands-on application support with shaping system improvements in a collaborative and dynamic environment, we want to hear from you!
***For your information:
*Interested? Please send you CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven\’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. xiskglj
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Application Support Analyst employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with common application support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart as a proactive candidate.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare to discuss specific examples where you've successfully resolved technical issues, as this will showcase your problem-solving abilities and customer-focused approach.
✨Tip Number 3
Research the company’s bespoke application and understand its functionalities. Showing that you’ve taken the initiative to learn about their system will demonstrate your enthusiasm for the role and your commitment to becoming a super user.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts in simple terms. As an Application Support Analyst, you'll need to convey information clearly to users who may not be tech-savvy.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or administration. Emphasise any technical skills, especially with Microsoft Office 365 tools, and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and learning. Mention specific examples of how you've helped others with tech issues in the past, demonstrating your customer-focused approach.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your verbal and written communication skills. Use clear and concise language, and consider including examples of successful interactions with users.
Follow Application Instructions: Pay close attention to the application instructions. Submit your CV in Word format as requested, and ensure you meet the eligibility criteria to work in the UK without sponsorship.
How to prepare for a job interview at YourRecruit
✨Understand the Application
Before your interview, take some time to research and understand the bespoke application you'll be supporting. Familiarise yourself with its features and functionalities, as this will show your enthusiasm and readiness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your analytical thinking and ability to troubleshoot problems, as these are key skills for an Application Support Analyst.
✨Communicate Clearly
As a support analyst, you'll need to communicate effectively with users. Practice explaining complex concepts in simple terms, and be ready to demonstrate your strong verbal and written communication skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, training opportunities, and the specific challenges they face with the application. This shows your genuine interest and helps you assess if it's the right fit for you.
