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For Companies At a Glance
- Tasks: Lead a luxury boutique, creating memorable client experiences and driving sales.
- Company: Join Vacheron Constantin, a prestigious brand with nearly 270 years of heritage in haute horlogerie.
- Benefits: Enjoy generous holidays, a supportive team culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values creativity, excellence, and social engagement.
- Qualifications: 4+ years in retail management, strong leadership skills, and a passion for luxury products.
- Other info: Must be available for retail hours, including nights and weekends.
The predicted salary is between 48000 - 84000 £ per year.
FOR THOSE WHO MASTER EVERY DETAIL
Join a community of dedicated professionals where attention to every detail underpins our continuous quest for excellence. Play your part in driving our collective success.
YOUR ROLE
We are seeking a Boutique Manager to craft a universe within the boutique that delivers memorable client experiences and fosters a fulfilling employee environment. You will implement a strong clienteling approach to drive ambitious and sustainable business results. Reporting to the Head of Sales, you will contribute to the brand\’s reputation and desirability through networking and events. Your key contributions will include developing relationships with Harrods teams and initiating boutique activities. Success will be measured by achieving quantitative and qualitative targets aligned with brand objectives.
PLAYING YOUR PART
You will drive CRM and clienteling initiatives, leading by example in building relationships with clients and prospects. You will manage boutique operations in accordance with brand and group compliance policies. As a Maison ambassador, you will represent the brand\’s identity and values. You will design the optimum organization, recruit the right profiles, and ensure proactive talent pipeline. Furthermore, you will coach, train, motivate, and inspire the team to achieve exceptional performance.
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require:
- 4+ years previous experience in retail management (High watchmaking knowledge is preferred or high-value luxury product)
- Track record of driving boutique performance from a qualitative, quantitative and operations point of view
- Strong understanding of Customer Service needs and customer priorities, clienteling and ultimate hospitality mindset
- Self-starter with team-player approach, excellent leadership, interpersonal and communication skills are required
- Must be available to work retail hours including nights and weekends
- Knowledge of the local market (and Harrods in particular as a plus)
- Excellent computer skills, SAP exposure is a plus.
Vacheron Constantin celebrates 270 years as the world\’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
Boutique Director, Harrods employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Director, Harrods
✨Tip Number 1
Network actively within the luxury retail sector, especially with professionals connected to Harrods. Attend events and engage in conversations that can help you build relationships with key players in the industry.
✨Tip Number 2
Familiarise yourself with Vacheron Constantin's brand values and heritage. Understanding their unique selling points will allow you to align your approach and demonstrate how you can embody their brand identity as a Boutique Director.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed teams and driven performance. Prepare specific examples that highlight your ability to motivate and develop talent in a retail environment.
✨Tip Number 4
Stay updated on the latest trends in high watchmaking and luxury retail. Being knowledgeable about competitors and market dynamics will position you as a strong candidate who can contribute to the boutique's success.
We think you need these skills to ace Boutique Director, Harrods
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in luxury or high-value products. Emphasise any achievements related to driving boutique performance and clienteling.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and the luxury market. Discuss how your leadership style aligns with the company's values and how you can contribute to creating a memorable client experience.
Showcase Your Clienteling Skills: Provide specific examples of how you've successfully built relationships with clients in previous roles. Highlight any initiatives you've led that improved customer satisfaction or sales performance.
Prepare for Interviews: Research Vacheron Constantin and understand their brand identity. Be ready to discuss how you would implement clienteling strategies and drive team performance in line with the company's objectives during the interview process.
How to prepare for a job interview at Richemont
✨Showcase Your Leadership Skills
As a Boutique Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to coaching and motivating staff to achieve targets.
✨Understand Clienteling
Clienteling is crucial for this role. Be ready to discuss your experience with building relationships with clients and how you can implement effective CRM strategies to enhance customer loyalty and drive sales.
✨Know the Brand and Market
Familiarise yourself with Vacheron Constantin's heritage and values, as well as the luxury watch market, especially within Harrods. This knowledge will help you articulate how you can contribute to the brand's reputation and desirability.
✨Prepare for Operational Questions
Expect questions about boutique performance management and operations. Think about how you've previously monitored KPIs and implemented action plans to meet sales targets, and be ready to share specific examples.
