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- Tasks: Lead and shape a new business support function in insurance operations.
- Company: Join a dynamic Lloyd's syndicate focused on innovation and efficiency.
- Benefits: Enjoy competitive perks and the chance to influence key operational areas.
- Why this job: Be at the heart of operations, driving change and enhancing service quality.
- Qualifications: Experience in insurance operations and strong leadership skills required.
- Other info: This role offers a unique opportunity to make a significant impact.
The predicted salary is between 43200 - 72000 £ per year.
Head of Operational Services (Insurance), London
Eames is currently working closely with a Lloyd\’s syndicate on the appointment of a Head of Operational Services. We\’re seeking an experienced and forward-thinking operational leader to shape and lead a newly created business support function.
Reporting into the COO, this role sits at the centre of the company\’s operations and is instrumental in driving process consistency, supporting underwriting efficiency, and overseeing several critical central services. The Head of Operational Services will provide oversight and leadership across three core areas; Data Processing & Quality Assurance , Credit Control , and Third-Party Oversight & Resilience .
What we\’re Looking For:
• Proven experience leading operations or service teams within the Insurance market
• Demonstrated success managing cross-functional teams and transactional processes
• Experience designing and tracking operational metrics, SLAs, and quality control frameworks
• Collaborative leadership style, able to influence and build relationships at all levels
If this is a role of interest, please apply now or email for a confidential discussion.
Eames Consulting is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr
Head of Operational Services (Insurance) employer: NACBA
Contact Detail:
NACBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operational Services (Insurance)
✨Tip Number 1
Network with professionals in the insurance industry, especially those who have experience in operational roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the specific challenges they face.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in operational services within the insurance sector. This knowledge will not only help you stand out but also demonstrate your commitment to driving efficiency and innovation in the role.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with collaborative approaches. Think of examples where you've successfully influenced cross-functional teams and improved processes, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research the specific Lloyd's syndicate you would be working with. Understanding their operations, culture, and recent developments will allow you to tailor your discussions and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Head of Operational Services (Insurance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading operations or service teams specifically within the insurance market. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your collaborative leadership style and provide examples of how you've successfully managed cross-functional teams. This is your chance to showcase your personality and approach to leadership.
Highlight Relevant Metrics: When detailing your previous roles, focus on your experience with operational metrics, SLAs, and quality control frameworks. Be specific about the results you achieved and how they contributed to the overall success of the organisation.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at NACBA
✨Showcase Your Leadership Experience
As a candidate for the Head of Operational Services, it's crucial to highlight your previous leadership roles. Prepare specific examples of how you've successfully led operational teams in the insurance sector, focusing on your ability to drive process consistency and improve efficiency.
✨Demonstrate Cross-Functional Collaboration
This role requires managing cross-functional teams, so be ready to discuss your experience in collaborating with different departments. Share instances where your collaborative leadership style has influenced positive outcomes and built strong relationships across various levels of an organisation.
✨Prepare for Metrics and Quality Control Discussions
Since the position involves designing and tracking operational metrics and quality control frameworks, brush up on relevant metrics you've implemented in past roles. Be prepared to explain how these metrics improved service delivery and operational performance.
✨Understand the Company’s Operations
Research the specific operations of the Lloyd's syndicate you’re interviewing with. Understanding their current processes and challenges will allow you to tailor your responses and demonstrate how your expertise can directly benefit their operational services.
