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- Tasks: Manage strategic ad tech operations and ensure successful campaign execution.
- Company: KINESSO is a leading performance marketing agency within IPG Mediabrands, driving growth through technology.
- Benefits: Enjoy flexi-leave, free meals, early finishes, and a range of health and wellness perks.
- Why this job: Join a dynamic team focused on innovation and client success in a supportive work culture.
- Qualifications: Experience with ad serving, project management, and excellent communication skills are essential.
- Other info: We celebrate diversity and offer an inclusive environment for all employees.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Client Operations Specialist role at KINESSO
Join to apply for the Client Operations Specialist role at KINESSO
KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn \’action\’ into \’outcome\’ for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology.
Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client\’s function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at
ABOUT THE ROLE
The successful candidate will oversee and manage a range of strategic ad tech specialisms ensuring their activation and governance success across all Global regions. They will attend regular client and agency meetings covering operations, taxonomy governance, Dynamic Creative Optimisation (DCO) and new process reviews and evolution such as ecommerce. Being the point person for client operations, accountable for creation, deployment and governance of tech and channel specific operational process. Working closely with clients and agency teams to on-board and deliver successful rich media campaigns leveraging first and 3rd party data, AdOps best practise and client requirements success factors.
- Client and agency team process analysis, documentation and enforcement.
- Project management and expert knowledge in all milestone requirements for rich media and ad tech platform activation
- Successful management of offshore and local agency team campaign activation.
- Accountable for meeting AdOps SOW
- Reporting to and updating Global Client Operations Director for Dyson.
- Ensure regular team and agency training around campaign activation process and taxonomy governance.
- Develop watertight QA processes to ensure data governance, accuracy and activation success
KEY TASKS AND RESPONSIBILITIES
- Deliver and support Dynamic Creative Optimisation (DCO) including Kinesso proprietary platforms (Taxonomies/MIE) across all regions.
- Support Regional Ops leads with per-market solutions to adapt to regional ad tech variations
- Co-ordination with agency, client and DCO teams around process and steps to campaign execution.
- Project managing critical rich media campaigns and ad tech deployments
- Ensure accurate and timely execution of AdOps campaigns and reports
- Manage a small off-shore team across campaign activation and tech.
- Work with closely with AdOps Reporting and Dashboard team to deliver weekly taxonomy compliance scorecards and insights.
- Work with the Global Client Operations Director of Dyson to develop strong campaign management solutions, projects and align on regional processes, tools and support.
- Creation and upkeep of client Operations process playbook. Precise, accurate documentation. Use for market training and always keep updated.
- Often work directly with local planners, creative agencies and/or publishers to ensure campaigns are correctly briefed, trafficked and troubleshoot issues as required
- Troubleshoot ad operation related issues and support team members
- Work with multiple ad servers (CM360/, Flashtalking etc.) and 3rd party brand safety vendors
- Investigate discrepancies if/when they arise- assist local markets in troubleshooting escalated issues
- Promote best practices to ensure AdOps is the digital centre of excellence.
- Work alongside reporting and analytics teams to ensure a high level of data quality is adhered to
- Governance of taxonomy across all markets, campaigns, and channels though Kinesso tools.
- Completing monthly client executive summaries highlighting key client call outs and achievements
ABOUT YOU
We are seeking a personable, well organised candidate who is proficient in the below. You will have an obsessive eye for detail and desire to optimise and automate where possible.
- Desire to lead and work directly with clients to deliver existing or new projects
- Solid Experience in trafficking with major ad serving providers – CM360 essential.
- Experience in trafficking rich media and DCO
- Experience working with and troubleshooting web analytics issues such as GA or Adobe
- Commercially minded
- Experience in taxonomies and process governance is essential.
- Documentation and project management – respects standardisation and its benefits
- Good Excel skills and experience
- Good PowerPoint skills and experience
- Excellent verbal and written skills with great attention to detail
- Flawless execution, accuracy and exceptional process skills.
- Ability to multi-task
- Excellent time management and organisation skills
- Exemplary AdOps experience
Employee Transparency
At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.
Please reach out to our Talent Inclusion Specialist Jess at if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.
THE PERKS
We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:
Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year
- Free breakfast and free lunch
- Early finish Fridays
- Core Hours (Mon-Thurs, flexible start/finish times)
- Electric vehicle salary sacrifice car scheme
- Interest free season ticket loan
- Paid time off for Volunteering
- Group Income Protection
- Life Assurance
- Private Medical Insurance or Health Cash Plan (dependent on level)
- Group Personal Pension Plan with matched contributions from 3-6%
- Generous Parental Leave & Pay
- Employee Assistance Programme
- Free eye tests
- Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Advertising
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Industries
Advertising Services
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Client Operations Specialist employer: KINESSO
Contact Detail:
KINESSO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in ad tech and performance marketing. Understanding how Dynamic Creative Optimisation (DCO) works and being able to discuss its benefits will set you apart during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work at KINESSO or similar companies. Engaging in conversations about their experiences can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Brush up on your project management skills, as this role requires overseeing multiple campaigns. Consider using tools like Trello or Asana to demonstrate your organisational abilities during discussions.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully troubleshot issues in past roles. This will highlight your ability to handle challenges effectively in a fast-paced environment.
We think you need these skills to ace Client Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ad tech, project management, and client operations. Use keywords from the job description to demonstrate that you meet the specific requirements for the Client Operations Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for KINESSO and the role. Mention specific experiences that showcase your skills in trafficking, documentation, and process governance, as well as your ability to work with clients and teams effectively.
Showcase Your Attention to Detail: Given the emphasis on accuracy and documentation in the job description, provide examples of how you've successfully managed projects or campaigns with a focus on detail. This could include any QA processes you've implemented or challenges you've overcome.
Prepare for Potential Questions: Think about how your experience aligns with the key tasks and responsibilities outlined in the job description. Be ready to discuss your familiarity with ad serving providers, your approach to troubleshooting, and how you ensure compliance with processes and taxonomies.
How to prepare for a job interview at KINESSO
✨Know Your Ad Tech
Familiarise yourself with major ad serving providers, especially CM360, as this is essential for the role. Be prepared to discuss your experience in trafficking rich media and Dynamic Creative Optimisation (DCO) during the interview.
✨Demonstrate Project Management Skills
Showcase your project management abilities by discussing past experiences where you successfully managed campaigns or processes. Highlight your organisational skills and how you ensure timely execution of tasks.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, be ready to provide examples of how your attention to detail has positively impacted your previous work. Discuss any QA processes you've implemented to ensure data governance.
✨Prepare for Client Interaction Scenarios
Since you'll be the point person for client operations, prepare for questions about how you handle client relationships. Think of examples where you've effectively communicated with clients and resolved issues to ensure campaign success.
