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For Companies At a Glance
- Tasks: Deliver exceptional luxury customer experiences and build lasting relationships.
- Company: Join the iconic Prada Group, known for its luxury fashion and innovative designs.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious brand while making meaningful connections in the fashion world.
- Qualifications: Experience in luxury retail and excellent communication skills are essential.
- Other info: Full-time position located at Selfridges, London.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the MIU MIU Client Advisor RTW, Selfridges role at Prada Group
Join to apply for the MIU MIU Client Advisor RTW, Selfridges role at Prada Group
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As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada.
You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
- Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;
- Embrace and promote the Omni Channel mindset;
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
- Operate with the highest level of care and respect for the Products;
- Utilize Company digital tools actively to offer a complete and integrated luxury experience;
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;
- Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
Similar experience within a luxury or premium brand
Understanding of luxury customer service
Experience in building a long-lasting relationship with clients
Being able to work in a team as well as alone
Excellent communication and interpersonal skills
Fluency in English
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
-
Industries
Retail Apparel and Fashion and Retail Luxury Goods and Jewelry
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MIU MIU Client Advisor RTW, Selfridges employer: Prada Group
Contact Detail:
Prada Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MIU MIU Client Advisor RTW, Selfridges
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding the essence of the brand will help you convey its message effectively to customers, showcasing your passion and commitment during interviews.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury market. This knowledge will not only impress during discussions but also demonstrate your dedication to providing exceptional service and advice to clients.
✨Tip Number 3
Practice your communication and interpersonal skills. As a Client Advisor, building relationships is key, so consider role-playing scenarios with friends or family to enhance your ability to connect with customers.
✨Tip Number 4
Network within the luxury retail industry. Attend events or join online forums where you can meet professionals in the field. Building connections can lead to valuable insights and potential referrals for your application.
We think you need these skills to ace MIU MIU Client Advisor RTW, Selfridges
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the MIU MIU Client Advisor role. Tailor your application to highlight how your skills and experiences align with the job description.
Showcase Relevant Experience: Emphasise any previous experience in luxury retail or customer service. Use specific examples to demonstrate how you've successfully built relationships with clients and exceeded sales targets.
Highlight Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Mention any relevant experiences where you effectively communicated with clients or worked as part of a team.
Personalise Your Application: Make your application stand out by personalising it. Include why you are passionate about the Miu Miu brand and how you can contribute to its values and philosophy. This shows genuine interest and commitment.
How to prepare for a job interview at Prada Group
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Miu Miu's history, philosophy, and values. This will not only help you answer questions confidently but also demonstrate your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you placed the customer at the centre of your approach and how you resolved any issues they faced.
✨Emphasise Teamwork and Communication
As a Client Advisor, you'll need to work closely with colleagues. Be ready to discuss how you've successfully collaborated in a team environment and maintained open communication to enhance customer experiences.
✨Stay Updated on Fashion Trends
Familiarise yourself with current fashion trends and competitors in the luxury market. Being able to discuss these topics during your interview will show that you're proactive and knowledgeable about the industry.
