Chief Technology Manager - ServiceNow

Foundational Platforms is a global team within the Automation Platforms function, responsible for the strategy and development of the core cross-technology software toolsets of Information Technology (IT) Service Management and IT Asset Management. These products, used by thousands of users every day, are vital to frictionless processes reliant on golden source data, to enable intelligent use and management of the application/service estate. Foundational Platforms is responsible for driving improvement in the governance processes such as change management and expose the data necessary to capitalise on analytics and automation opportunities.

The Chief Technology Manager in the Foundational Platforms team will lead our technology initiatives for ServiceNow and drive our digital transformation. You will have a demonstrated history of leadership in managing mid to large size global teams and extensive product and engineering knowledge of ServiceNow.

You will be responsible for improving the technological aspects of operations to reduce infrastructure costs, improve functional performance and help deliver Divisional business goals., * Support, lead and inspire a diverse, global team of technology professionals

• Provide strategic leadership and support for the ServiceNow platform that has ambitious long-term plans for growth in a complex multi domain environment

• Collaborate with key internal stakeholders to translate bank strategy into objectives and plans for implementation supporting the delivery of world class technology solutions

• Responsible for building strong relationships with internal and external stakeholders to enable alignment and collaboration to define and execute on the ServiceNow teams strategic vision

• Ensuring systems performance and service level requirements are met

• Responsible for maintaining strategic relationships with key IT product and services providers, * Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

• Proven experience in a senior technology leadership role working across large cross-functional teams / in a matrixed environment

• Must have deep technical expertise and implementation experience of ServiceNow solutions across Industry verticals

• Well-developed business and requirements analysis skills, including excellent communication skills, both written and verbal and stakeholder management

• Knowledge of the banking domain and associated end-to-end workflow and processes

• Strong problem-solving & analytical capabilities

• Scrum or SAFe practitioner

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working – we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them

• Competitive salary and non-contributory pension

• 30 days’ holiday plus bank holidays, with the option to purchase additional days

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year