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- Tasks: Provide top-notch support for software applications and customer queries.
- Company: Join a thriving, award-winning tech company in Belfast focused on healthcare SaaS solutions.
- Benefits: Enjoy remote work, private healthcare, a 10% bonus, and 35 days of annual leave.
- Why this job: Make a meaningful impact in a growing tech business with a great culture and career development.
- Qualifications: Minimum 1 year experience in supporting SaaS products; strong communication and prioritization skills required.
- Other info: Flexible shifts including evenings and weekends; opportunity to collaborate in the Belfast office.
The predicted salary is between 28800 - 43200 £ per year.
Remote Software Support Analyst Mix of Day / Evening / Weekend Shifts Growing Local Tech Success Story Min 1 years experience supporting a Software Application / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product. A thriving, award-winning tech business located in the heart of Belfast, with a team of over 50 highly qualified and motivated members, is currently expanding its Software Support Analyst team. If you're seeking a software support role that will significantly impact the organisation's customer experience, this opportunity is perfect for you! Our client specialises in providing SaaS solutions for healthcare organizations across the UK. Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work. Since day one, our client has experienced significant growth. Now, as they approach a major milestone, they are seeking an additional team member for the Software Support team who values the client experience. Benefits As a Software Support Analyst, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organization. The Role As a Software Support Analyst, you will be part of a carefully balanced rota covering days, evenings, and weekends, so flexibility is essential for this role. You will play a vital role in providing support for product and customer queries, ensuring an outstanding customer experience. Your Skills + Aspirations You will possess min of 1 year experience in supporting a SaaS product or technical application. You will possess effective communication skills, attention to detail, and the ability to prioritise and tier tasks accordingly. You will also have a passion for technology and a willingness to learn and develop within the role. If this sounds like the role for you get in touch with Justyna at Adepta Partners for a confidential conversation or simply apply below! Skills: Tech Saas Suport Communication Attention to detail Prioritization Benefits: Work From Home
Remote Software Support Analyst Mix of Shifts Including Weekends and BH employer: Adepta Partners Limited
Contact Detail:
Adepta Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Software Support Analyst Mix of Shifts Including Weekends and BH
✨Tip Number 1
Familiarize yourself with the specific SaaS products that the company offers, especially those related to healthcare. Understanding their features and benefits will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your flexibility in working various shifts, including weekends and evenings. Be prepared to discuss how you manage your time effectively to ensure a great work-life balance while meeting customer needs.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. This will illustrate your ability to provide outstanding customer support.
✨Tip Number 4
Express your eagerness to learn and grow within the role. Mention any relevant training or certifications you have pursued, as well as your commitment to continuous professional development.
We think you need these skills to ace Remote Software Support Analyst Mix of Shifts Including Weekends and BH
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in supporting SaaS products or technical applications. Mention specific tools or software you have worked with and how they relate to the role.
Showcase Communication Skills: Since effective communication is key for this position, provide examples of how you've successfully resolved customer queries or collaborated with teams in previous roles.
Demonstrate Flexibility: Given the mixed shifts required for this role, express your willingness to work evenings and weekends. You can mention any past experiences where you adapted to changing schedules.
Express Passion for Technology: Convey your enthusiasm for technology and learning. Share any relevant courses, certifications, or personal projects that showcase your commitment to professional development in the tech field.
How to prepare for a job interview at Adepta Partners Limited
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with tech in your previous roles, especially in SaaS environments, to demonstrate your genuine interest.
✨Highlight Your Communication Skills
Since effective communication is key in this role, prepare to discuss specific instances where you successfully resolved customer queries or collaborated with teams. This will showcase your ability to provide outstanding customer support.
✨Demonstrate Flexibility and Adaptability
Given the mixed shifts required for this position, be ready to talk about your experience working flexible hours. Share how you've managed your time and priorities in past roles to meet varying demands.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer support scenarios. Think through your problem-solving process and be ready to articulate your approach to ensuring a positive customer experience.
