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For Companies At a Glance
- Tasks: Assist customers with technical issues and provide exceptional support.
- Company: Join our dynamic Supply Chain Department focused on customer satisfaction.
- Benefits: Enjoy a 4-day work week, health plans, life assurance, and employee discounts.
- Why this job: Perfect for organized individuals who love helping others and want to grow in a supportive environment.
- Qualifications: Previous admin or customer support experience; strong communication and organizational skills required.
- Other info: Full training provided; collaborate with a passionate team.
The predicted salary is between 28800 - 43200 £ per year.
MAIN PURPOSE OF ROLE We are looking for a Technical Administrator to join our busy Supply Chain Department. As a Technical Administrator, you will play a crucial role in providing exceptional customer support for technical issues relating to our products. Your primary responsibility will be to assist the team in addressing customer queries, resolving technical issues, and ensuring a seamless experience for our customers. We are looking for an individual who is hard working, organised and has strong customer service skills. This role is perfect for a competent administrator. Full training will be provided. ACCOUNTABILITES This role will involve the following responsibilities: Respond promptly and professionally to customer queries via phone calls, tickets, and emails. Provide accurate information and solutions to customers regarding our products. Work closely with the Technical Manager & Team to diagnose and troubleshoot technical problems reported by customers. Maintain records of customer queries, tracking the status of ongoing issues, and ensuring follow-up in a timely manner. Stay up to date with the latest product knowledge and technical information to provide ongoing support to customers. Collaborate with colleagues to share insights and best practices for resolving technical issues. Build and maintain positive customer relationships by delivering excellent customer service. Generate reports and updates related to customer queries. This above list is not exhaustive. SKILLS KNOWLEDGE & EXPERIENCE Essential Skills & Experience Previous experience in an admin role, customer support or technical role Excellent organisational skills Excellent Communication skills; verbal and written Ability to work well in a team as well as using own initiative Proficient in Microsoft Office Packages Desirable Skills & Experience Good knowledge of bathroom products Previous experience using ERP Systems Skills: Customer Support Resolving Issues Customer Experience Organisational Skills Communication Skills Work well within a team Benefits: 4 day working week Health/Cash Plan Life Assurance Free on-site parking Employee Discount
Technical Administrator employer: MyLife Bathrooms
Contact Detail:
MyLife Bathrooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Administrator
✨Tip Number 1
Familiarize yourself with common technical issues related to bathroom products. This will help you respond confidently to customer queries and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This can prepare you for handling customer calls and emails effectively, showcasing your ability to provide excellent customer service.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding what you’ll be supporting will not only impress us but also give you a solid foundation for troubleshooting customer issues.
✨Tip Number 4
Highlight any experience you have with ERP systems or similar software. Being proficient in these tools can set you apart as a candidate who can hit the ground running in our Supply Chain Department.
We think you need these skills to ace Technical Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administrative roles, customer support, or technical positions. Use specific examples to demonstrate your organizational and communication skills.
Showcase Customer Service Skills: Since the role involves providing exceptional customer support, make sure to highlight your customer service experience. Mention any situations where you successfully resolved customer queries or issues.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that your documents are well-organized and clearly formatted.
How to prepare for a job interview at MyLife Bathrooms
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer support, be prepared to share specific examples of how you've successfully handled customer queries or resolved technical issues in the past. Highlight your ability to communicate clearly and professionally.
✨Demonstrate Your Organizational Abilities
The job requires excellent organizational skills. Discuss how you prioritize tasks and manage your time effectively, especially when dealing with multiple customer queries or technical issues simultaneously.
✨Familiarize Yourself with Their Products
Research the company's products and any common technical issues associated with them. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Team Collaboration Questions
Since the position involves working closely with a team, be ready to discuss your experience in collaborative environments. Share examples of how you've worked with colleagues to solve problems or improve processes.
