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For Companies At a Glance
- Tasks: Engage with customers and provide top-notch service via phone, email, and in person.
- Company: Join one of the UK's largest providers of industrial components in Belfast.
- Benefits: Enjoy a competitive salary, full training, and perks like employee discounts and a pension scheme.
- Why this job: Be part of a supportive team where your contributions truly matter and make an impact.
- Qualifications: Looking for a positive team player with great customer service and IT skills.
- Other info: Flexible hours with early finishes on Fridays and opportunities for occasional deliveries.
The predicted salary is between 13900 - 19500 £ per year.
Join our Belfast branch and become part of one of the UK’s largest providers of industrial components. We are looking for a dedicated and customer-focused individual to support our team.
What You’ll Do:
- Engage with customers via phone, email, and in person at the trade counter.
- Provide outstanding customer service, ensuring all enquiries are handled efficiently.
- Use our computer systems to track orders, check stock, and manage customer accounts.
- Handle light warehouse duties, including checking goods in and preparing items for dispatch.
- Occasionally deliver goods to customers in the absence of our Van Driver.
What We Offer:
- Salary: £23,200 per annum.
- Working hours: Monday to Thursday 8:30 AM – 5:30 PM, with an early finish on Fridays.
- Full training to ensure you are confident in all aspects of the role.
- A supportive team environment where your contributions matter.
- The opportunity to work with a leading name in the industrial components industry.
What We’re Looking For:
- A team player with a positive attitude and excellent customer service skills.
- Strong administrative and IT proficiency.
- Flexibility to handle a variety of tasks, including occasional deliveries.
- Driving license would be beneficial but not essential.
Company Benefits:
- Bereavement leave
- Cycle to work scheme
- Employee discount
- Enhanced paternity leave
- Free parking
- Sick pay
- Company Pension Scheme
- Annual bonus scheme
Join Us: This role is perfect for someone who thrives in a dynamic environment and enjoys interacting with customers. If you’re ready to make an impact, we’d love to hear from you.
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Contact Detail:
Antifriction Components Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales/Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services before the interview. Understanding the industrial components we provide will help you engage more confidently with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this position. This will prepare you to handle enquiries efficiently and showcase your ability to provide outstanding service during the interview.
✨Tip Number 3
Highlight your IT proficiency by being ready to discuss any relevant software or systems you've used in previous roles. Being able to quickly adapt to our computer systems will be a key part of your success in this job.
✨Tip Number 4
Show your flexibility and willingness to take on various tasks, including light warehouse duties and occasional deliveries. Emphasising your adaptability will make you stand out as a candidate who can thrive in our dynamic environment.
We think you need these skills to ace Internal Sales/Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities listed, such as handling customer enquiries or managing accounts.
Showcase Your Customer Service Skills: In your application, emphasise your customer service experience. Provide examples of how you've successfully resolved customer issues or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Antifriction Components Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries efficiently and maintain a positive attitude.
✨Demonstrate IT Proficiency
Familiarise yourself with common computer systems used in sales and customer service. Be ready to discuss your experience with tracking orders and managing accounts, as this will show that you can adapt quickly to their systems.
✨Emphasise Teamwork and Flexibility
This position requires a team player who can handle various tasks. Prepare to discuss how you've worked collaboratively in previous roles and your willingness to take on different responsibilities, including occasional deliveries.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the training process or how success is measured in the position. This demonstrates your enthusiasm and commitment to contributing positively to the team.
