Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support server hardware and manage data center cabling in a dynamic environment.
- Company: Join CDS, a part of Hewlett Packard Enterprise, with over 1,800 employees across Europe.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and customer satisfaction while solving complex problems.
- Qualifications: Strong knowledge of HPE and Dell servers, plus experience in data center environments required.
- Other info: Work on a 12-hour shift basis in Lewisham and London Docklands.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
Providing Server hardware support across a multi-vendor environment, Hardware consists of HPE Servers, Dell servers.
Provide Data Centre cabling activities installation, termination, patching and testing of all DC interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)
Provide Data Centre Facilities management activities such as but not limited to IMACD (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in/out.
Based on customer sites in Lewisham and London Docklands covering 24/7 365 based on 12hr shifts.
The tasks will include (but not limited to):
- Responsible for the delivery of solutions within named accounts;
- Installations, maintenance, and repairs on customer equipment.
- Installation, termination and testing of all data centre interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)
- Strong Customer relationship building skills. Ability to manage complex Customer problems
- Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
- To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
- The ability to communicate at all levels both written and verbal
- Display calmness and the ability to solve problems under pressure.
Required skills and attributes
- Must have strong knowledge of HPE Proliant, Blade servers & Dell Servers.
- Experience of patch cabling in DC environment.
- Good knowledge of Service Now (SNOW)
- Sound knowledge of ESD working practice
- Sound knowledge of general Health & Safety
- Good MS Office tool skills
#SuccessThroughPeople #WeDeliverTheDifference
Visit our privacy policy here :
And here you can access to our GDPR policy :
Be challenged. Be inspired. Help us deliver the difference. At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Data Center Engineer - Break & Fix employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Engineer - Break & Fix
✨Tip Number 1
Familiarize yourself with HPE Proliant and Blade servers, as well as Dell servers. Having hands-on experience or relevant certifications can significantly boost your confidence during the interview.
✨Tip Number 2
Brush up on your knowledge of data center cabling standards, especially CAT-5e, CAT-6, and fiber optic cabling. Being able to discuss specific cabling techniques and best practices will show your expertise.
✨Tip Number 3
Prepare to demonstrate your customer relationship skills. Think of examples where you've successfully managed complex customer issues and how you maintained high levels of customer satisfaction.
✨Tip Number 4
Get comfortable with Service Now (SNOW) and other MS Office tools. Being proficient in these applications will help you stand out as a candidate who can hit the ground running.
We think you need these skills to ace Data Center Engineer - Break & Fix
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Data Center Engineer position. Highlight key responsibilities and required skills, such as knowledge of HPE Proliant and Dell servers, as these will be crucial in your application.
Tailor Your CV: Customize your CV to reflect your experience with server hardware support, data center cabling, and customer relationship management. Use specific examples that demonstrate your problem-solving abilities and technical expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to work under pressure. Mention your familiarity with Service Now and your commitment to maintaining high customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Know Your Hardware
Make sure you have a solid understanding of HPE Proliant and Blade servers, as well as Dell servers. Be prepared to discuss your experience with these systems and how you've handled installations, maintenance, and repairs in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your ability to manage complex customer problems. Share specific examples of how you've resolved issues under pressure, highlighting your calmness and problem-solving approach.
✨Customer Relationship Focus
Emphasize your strong customer relationship building skills. Discuss how you've maintained high levels of customer satisfaction by clarifying needs and ensuring they are met, as well as how you've handled customer-relations problems promptly.
✨Familiarity with Tools and Practices
Show that you are comfortable with tools like Service Now (SNOW) and have a good grasp of ESD working practices and general Health & Safety. Mention any relevant experience with data center cabling activities, including installation and testing.
