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For Companies At a Glance
- Tasks: Lead operations in a fast-paced fintech, tackling everything from contracts to office logistics.
- Company: Join a rapidly growing B2C fintech that's revolutionising the card and travel space.
- Benefits: Enjoy a hands-on role with direct exposure to business growth and European expansion.
- Why this job: Be part of a dynamic team, building a business from the ground up with real ownership.
- Qualifications: Experience in B2C fintech, strong communication skills, and a hands-on problem-solving attitude required.
- Other info: This role is based in London, requiring a minimum of 4 days in the office.
The predicted salary is between 43200 - 72000 £ per year.
Overview
We’re hiring: Head of Operations for a fast-growing fintech scaleup in London. This is a hands-on, high-ownership role reporting to the founder, with broad exposure across the business and a path toward a major growth phase and exit in the next few years.
What You’ll Get
- A true right-hand role to the founder with exposure to every corner of the business
- Direct involvement in European expansion, fundraising, and investor strategy
- A front-row seat as the business scales through major co-brand partnerships
- Huge breadth and variety; no two days will look the same
- The chance to build the operational backbone of a high-growth fintech
- A fast-track to exit in the next 2 to 3 years alongside a chairman with scale and exit experience
Responsibilities
- Negotiating Mastercard and co-brand contracts
- Driving European expansion plans
- Supporting fundraising, investor conversations, and the next investor raise
- Writing proposals for partners, regulators, and shaping key strategic partnerships
- Running hiring processes and shaping the team
- Being everywhere, spinning plates, and solving problems
- Booking tradespeople, sorting office moves, mounting screens, and handling operational hiccups as needed
What This Role Involves (Hands-On)
- This is a full-on, hands-on role; nothing is beneath you
- If you’re seeking a traditional HOO with large teams and layers of management, this is not for you
Must Haves
- B2C fintech background with card experience (ideally from a startup or scaleup)
- Sharp commercial mind; you can read contracts, spot risks, and understand detail
- Fast learner who thrives on variety and can switch gears quickly
- Strong written and verbal communication skills
- Fully hands-on; you love solving problems and getting things done
- Minimum 4 days a week in the London office, no exceptions
Who Will Love This
- People who’ve been the go-to person for a founder in a B2C fintech, especially with card experience
- Generalists who thrive in fast-paced, scrappy environments
- People who can jump from negotiating VC term sheets to fixing office kit on the same day
- Sharp operators who care about the commercial detail and are flexible about tasks
Who This Won’t Suit
- If you want a big team to manage, this isn’t the role
- If you need hybrid or remote working, this isn’t the right fit
- If handling day-to-day details like booking tradespeople or customer issues isn’t appealing, this won’t be for you
- If you prefer leading from a distance, you won’t enjoy this
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Note: This is a London-based role requiring four days per week in the Central London office.
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Head of Operations - B2C Fintech employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - B2C Fintech
✨Tip Number 1
Network with professionals in the B2C fintech space, especially those who have experience with card services. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the company's recent developments and their approach to European expansion. Being knowledgeable about their current projects will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss your hands-on experience in operations. Think of specific examples where you've successfully managed multiple tasks or solved problems in a fast-paced environment, as this role demands versatility.
✨Tip Number 4
Showcase your ability to communicate effectively with various stakeholders. Be ready to explain how you've navigated complex negotiations or built partnerships in previous roles, as this will be crucial for the Head of Operations position.
We think you need these skills to ace Head of Operations - B2C Fintech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2C fintech, especially any roles where you've worked closely with founders or in hands-on positions. Emphasise your ability to manage both big projects and small tasks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and adaptability in fast-paced environments. Show that you understand the unique nature of this position.
Highlight Key Skills: Focus on showcasing your sharp commercial mind and communication skills. Provide examples of how you've successfully negotiated contracts or managed operational challenges in previous roles.
Show Your Passion for Hands-On Work: Clearly convey your willingness to get involved in all aspects of the business, from strategic planning to day-to-day operations. Use examples from your past experiences to illustrate your proactive approach and commitment to building a business.
How to prepare for a job interview at Propel
✨Show Your Hands-On Experience
This role is all about getting stuck in, so be ready to share specific examples of when you've rolled up your sleeves and tackled various tasks. Highlight your experience in both strategic and operational roles, especially in a B2C fintech environment.
✨Demonstrate Your Commercial Acumen
Since the position requires a sharp commercial mind, prepare to discuss how you've navigated contracts, identified risks, and made decisions that positively impacted the bottom line. Bring examples that showcase your ability to understand complex details.
✨Emphasise Your Adaptability
The fast-paced nature of this role means you'll need to switch gears quickly. Be ready to talk about times when you've successfully adapted to changing circumstances or taken on unexpected challenges. This will show that you thrive in dynamic environments.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, whether discussing your past experiences or asking insightful questions about the company's future plans and challenges.
