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For Companies At a Glance
- Tasks: Act as a bridge between clients and the SOC, ensuring top-notch service delivery.
- Company: Join a growing organisation that values your development and expertise.
- Benefits: Enjoy fully remote work with a competitive salary and supportive culture.
- Why this job: Perfect for Level 1 or 2 SOC Analysts wanting to elevate their skills in a dynamic environment.
- Qualifications: Experience in a SOC, knowledge of SOC tools, and excellent communication skills required.
- Other info: Initial induction week in Birmingham to kickstart your journey.
The predicted salary is between 30000 - 45000 £ per year.
Job Description
Role: Service Delivery Analyst
Location: Fully Remote (Initial 1 Week Induction in Birmingham)
Salary: £35,000 – £45,000
Network IT are looking for a Service Delivery Analyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of service delivery within the SOC. The successful candidate will join a successful and growing organisation, who are willing to back you to develop your existing skills.
This is a fantastic opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient service delivery of our client's SOC environment.
Responsibilities
- To operates as a customer service intermediary in between the technical SOC environment and our client's customer base.
- Act as a point of escalation for incident resolution.
- Build and maintain professional relationships/rapports with critical client stakeholders.
- Curate, design and present concise and information data in monthly service reports.
Experience Required
- Previous Security Operation Centre/SOC experience.
- Knowledge of SOC tooling (SIEMs, EDRs – eg Sentinel, CrowdStrike, Defender).
- A knowledge and understanding of common SOC threats.
- Ability to translate technical terminology to non-technical stakeholders.
- Exposure to an ITSM – preferably Jira.
- Previous experience generating customer facing reports.
- Excellent communication – written and face-to-face.
Service Delivery Analyst employer: Network IT Recruitment
Contact Detail:
Network IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with the specific SOC tools mentioned in the job description, such as SIEMs and EDRs like Sentinel and CrowdStrike. Having hands-on experience or even just a solid understanding of these tools will give you an edge during discussions.
✨Tip Number 2
Brush up on your communication skills, especially in translating technical jargon into layman's terms. Practising how to explain complex concepts simply can help you stand out, as this role requires interfacing with non-technical stakeholders.
✨Tip Number 3
Network with professionals already working in SOC environments. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your previous experiences in generating customer-facing reports. Think of examples where you successfully communicated service delivery metrics and how they impacted client relationships, as this will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Security Operations Centre. Focus on relevant roles and responsibilities that demonstrate your ability to interface with clients and deliver high standards of service.
Craft a Compelling Cover Letter: In your cover letter, emphasise your technical expertise and how it aligns with the role of Service Delivery Analyst. Mention specific SOC tools you have used and your experience in generating customer-facing reports.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully translated technical terminology for non-technical stakeholders. This could be through previous job experiences or projects.
Highlight Relationship Management: Discuss your ability to build and maintain professional relationships with clients. Include any relevant experiences where you acted as a point of escalation for incident resolution or curated service reports for stakeholders.
How to prepare for a job interview at Network IT Recruitment
✨Showcase Your SOC Experience
Make sure to highlight your previous experience in a Security Operations Centre. Be prepared to discuss specific incidents you've handled and how you contributed to service delivery. This will demonstrate your hands-on knowledge and ability to operate effectively in a SOC environment.
✨Communicate Clearly
Since the role involves translating technical jargon for non-technical stakeholders, practice explaining complex concepts in simple terms. Use examples from your past experiences to illustrate how you've successfully communicated with clients or team members.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of examples where you acted as a point of escalation and how you resolved issues efficiently while maintaining client relationships.
✨Familiarise Yourself with Tools
Brush up on your knowledge of SOC tools like SIEMs and EDRs, especially those mentioned in the job description. Being able to discuss your experience with these tools will show your technical expertise and readiness for the role.
