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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support for business applications and assist with software testing.
- Company: Join a forward-thinking organisation undergoing major digital transformation in Wiltshire.
- Benefits: Enjoy hybrid working, competitive salary, and a diverse, inclusive workplace culture.
- Why this job: Be part of a dynamic team solving real problems and contributing to innovative solutions.
- Qualifications: Experience in application support, strong communication skills, and basic database knowledge required.
- Other info: We value diversity and offer support throughout the recruitment process.
The predicted salary is between 30000 - 35000 £ per year.
Job Description
Application Support Developer
Location: Wiltshire (Hybrid – 3 days on-site per week)
Salary: £30,000 – £35,000
Are you passionate about solving problems and supporting business-critical applications? We're looking for an Application Support Developer to join a forward-thinking organisation undergoing major digital transformation. You'll play a key role in ensuring systems run smoothly while supporting users and contributing to the ongoing development of new solutions.
What You'll Do
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Deliver 1st and 2nd line support for internal business applications, resolving incidents and service requests quickly and effectively.
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Liaise with users to identify issues, provide guidance, and escalate more complex problems to the development team.
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Support application updates, configuration changes, and data management tasks.
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Assist with testing and quality assurance for new software releases.
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Contribute to clear, user-friendly documentation including support materials and user guides.
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Collaborate closely with developers, analysts, and support teams to prioritise and resolve issues in line with business needs.
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Maintain awareness of the business processes supported by each application to ensure effective operational support.
What You'll Bring
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Proven experience in application or software support (1st or 2nd line).
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Excellent organisational and multitasking skills.
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Strong verbal and written communication, with confidence in engaging with non-technical users.
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A logical and methodical approach to diagnosing problems.
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Basic knowledge of querying databases (eg SQL Server, MySQL, PostgreSQL).
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Understanding of software development environments and processes.
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Familiarity with ITIL-aligned incident, request, and change management practices.
Nice to Have
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Experience with Microsoft Dynamics applications.
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Exposure to cloud platforms (AWS or Azure).
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Familiarity with software testing and QA practices.
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Experience working within Agile or KANBAN environments.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Application Support Developer employer: Sanderson Recruitment Plc
Contact Detail:
Sanderson Recruitment Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Developer
✨Tip Number 1
Familiarise yourself with ITIL practices, as this role requires an understanding of incident, request, and change management. Brush up on your knowledge of these frameworks to demonstrate your readiness to support business-critical applications effectively.
✨Tip Number 2
Since the position involves liaising with non-technical users, practice explaining technical concepts in simple terms. This will help you communicate more effectively during interviews and show that you can bridge the gap between technical and non-technical stakeholders.
✨Tip Number 3
Gain hands-on experience with SQL databases, as basic querying knowledge is essential for this role. Consider working on small projects or using online resources to enhance your skills in SQL Server, MySQL, or PostgreSQL before your interview.
✨Tip Number 4
If you have any experience with Microsoft Dynamics or cloud platforms like AWS or Azure, be sure to highlight this in your discussions. Even if it's not a requirement, showcasing relevant experience can set you apart from other candidates.
We think you need these skills to ace Application Support Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application or software support. Emphasise your skills in problem-solving, communication, and any specific technologies mentioned in the job description, such as SQL databases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting business-critical applications. Mention specific examples of how you've resolved issues in the past and your familiarity with ITIL practices, as well as any experience with Microsoft Dynamics or cloud platforms.
Showcase Your Communication Skills: Since the role involves liaising with non-technical users, demonstrate your strong verbal and written communication skills in your application. Use clear and concise language to explain your experiences and how you can assist users effectively.
Highlight Team Collaboration: Mention any previous experiences where you collaborated with developers, analysts, or support teams. This will show your ability to work in a team-oriented environment, which is crucial for this role.
How to prepare for a job interview at Sanderson Recruitment Plc
✨Showcase Your Problem-Solving Skills
As an Application Support Developer, you'll need to demonstrate your ability to solve problems effectively. Prepare examples of past experiences where you've successfully resolved issues, particularly in a support role. This will show your potential employer that you can handle the challenges of the job.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll be engaging with non-technical users. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewers.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of SQL databases and any relevant software development environments. If you have experience with Microsoft Dynamics or cloud platforms like AWS or Azure, be ready to discuss it. Showing familiarity with these technologies will demonstrate your readiness for the role.
✨Understand ITIL Practices
Since the role involves incident, request, and change management, having a basic understanding of ITIL practices will be beneficial. Be prepared to discuss how you've applied these principles in previous roles or how you would approach them in this position.
