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For Companies At a Glance
- Tasks: Manage residential properties and solve maintenance issues while communicating with landlords and tenants.
- Company: Join a thriving Sales, Lettings and Property Management agency in Peterborough.
- Benefits: Enjoy a competitive salary of £25k+ commission and flexible working hours.
- Why this job: Be part of a growing team, bringing fresh ideas and making a real impact in the community.
- Qualifications: Strong admin skills, proficiency in Microsoft Office, and a full driving licence are essential.
- Other info: Work hours are 08:30-17:00, with alternative Saturdays from 08:30-14:00.
The predicted salary is between 25000 - 35000 £ per year.
Customer Service
Location : Peterborough
Hours : 08:30-17:00 ( Alternative Saturdays 08:30-14:00)
Salary : £25k+ commission
We have a fantastic opportunity for the right candidate to work within a busy Sales, Lettings and Property Management agency.
We are looking for a driven candidate to join our clients team and be part of their growing success across the Peterborough region, bringing fresh ideas to the business and helping our client continue to grow!
Responsibilities
- You will be responsible for the day to day management of a portfolio of residential properties.
- You will be pro-active in solving maintenance issues that occur during tenancies, communicating with landlords, contractors and tenants at all times to find the most efficient and effective solutions.
- You will manage, support, administer and co-ordinate the move ins, move outs, deposit disputes, inspections, viewings and inventories across the property portfolio.
- Working to the company processes, systems, policies and procedures.
- You must have strong administration skills, drawing up tenancy agreements, arranging contract signings and ensuring all relevant paperwork is received promptly including ID and right to rent checks, as well as deposit registration.
- You will be in charge of issuing notices accordingly to active tenancies in the legal time frame.
- You must be committed to achieving excellent performance and delivering an excellent management service.
Skills and Abilities
- Detail & accuracy.
- Proficient in using Microsoft products, Outlook, Excel and Word.
- Driven, resilient, positive and a professional attitude.
- Strong planning, multi tasking, administrative and organisational skills.
- The ability to work under pressure, prioritising the workload to comply with legislation.
- Excellent communication skills including written work and presentation skills.
- IT literate in standard office applications and able to manage computerised databases.
Full driving license (Your portfolio will cover the majority of Peterborough and surrounding villages, it is essential that you have a driving licence and mode of transport)
Customer Service in Peterborough employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Peterborough
✨Tip Number 1
Familiarise yourself with the local property market in Peterborough. Understanding the area, its rental trends, and common maintenance issues will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you prepare for real-life situations you might face in customer service.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others in the industry, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Demonstrate your organisational skills by creating a mock schedule for managing multiple properties. This will not only help you understand the workload but also showcase your planning abilities during the interview process.
We think you need these skills to ace Customer Service in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Use specific examples that demonstrate your skills in administration, communication, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities listed in the job description, particularly your ability to manage properties and resolve issues efficiently.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office products and your strong organisational skills. Provide examples of how you've successfully managed multiple tasks under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Commercial Recruitment
✨Showcase Your Communication Skills
As a Customer Service representative, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from past experiences where you successfully resolved issues or managed client relationships.
✨Highlight Your Organisational Skills
Given the role's focus on managing multiple properties and tasks, it's crucial to showcase your organisational abilities. Discuss specific tools or methods you use to stay organised, such as task management software or prioritisation techniques, and provide examples of how these have helped you in previous roles.
✨Demonstrate Problem-Solving Abilities
The job involves proactively solving maintenance issues and other challenges. Prepare to discuss situations where you've had to think on your feet and come up with effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Familiarise Yourself with Relevant Legislation
Understanding the legal aspects of property management is essential. Brush up on relevant legislation regarding tenancies, deposits, and tenant rights. Being able to discuss these topics confidently will show your commitment to compliance and excellent service delivery.
