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- Tasks: Provide front-line support and respond to emergencies on campus during night shifts.
- Company: Join UWE Bristol, a dynamic university dedicated to transforming futures and advancing knowledge.
- Benefits: Enjoy competitive pay, generous leave, training opportunities, and perks like retail savings and an onsite nursery.
- Why this job: Be part of a supportive team, engage with diverse people, and make a real impact on campus safety.
- Qualifications: Good education or relevant security experience; First Aid trained or willing to train; customer service skills required.
- Other info: Work 12-hour night shifts on a 4 on, 4 off pattern across multiple campuses.
The predicted salary is between 24309 - 24309 £ per year.
UWE Bristol is an ambitious university. Together, our people are working hard to advance knowledge, inspire people and transform futures. We are looking for people with the skills and ambition to help us achieve those aims.
We have 2 permanent Campus Support Officer vacancies, working 12 hour night shifts which are 7pm to 7am on a 4 on, 4 off shift pattern. Due to the shift patterns and the need to ensure 24/7 cover at each campus and outer sites, it is not possible for this post to be a job share opportunity.
- Grade C10: £24,309.00 per annum
- Contractual overtime: £3,097.00 per annum
- Weekend working allowances: £3,942.00 per annum
- Unsocial hours allowance: £4,585.00 per annum
- Plus 2 hours time off in lieu per week
The salary and allowances shown above are for 40 hours per week however the post is an average of 42 hours per week, therefore this post attracts 2 hours time off in lieu (TOIL) per week which is pre-programmed into the rota.
To ensure fairness and equity all salary offers will be made in line with the University\’s salary assessment guidelines and will be based on your relevant skills and experience.
UWE Bristol operates across 3 main campuses, Frenchay, Glenside and City Campus and you will be expected to work at any of these sites.
The role includes the following duties:
- To provide friendly, courteous, efficient and effective front-line assistance to students, staff and visitors, upholding high standards of customer service and being an ambassador for the University.
- To respond appropriately / provide rapid response on foot or by vehicle to University security and emergency situations, including first aid response, and calls requesting assistance of the Emergency Services.
- Deal with potentially challenging or distressing situations and make appropriate decisions in line with University policies and procedures. Be impartial, objective and professional at all times and remain polite and courteous.
- To assist with the implementation of all University emergency procedures and liaison with the emergency services, including carrying out searches of University premises, vehicles, staff or students as dictated by operational circumstances.
- To deal with intruders/unauthorised persons/disorders, where necessary escorting them from University premises and escalating in line with documented procedures
- Respond to and operate University security technology, e.g. CCTV, access control, intruder detection, panic alarms etc.
- Carry out Control Room duties in a professional manner and in line with relevant codes of practice.
- To play an active role in special events within the University such as Open Days, official visits, award ceremonies and conferences as directed.
Youll have a good standard of general education or can demonstrate experience of security in a similar relevant role in a large organisation and be First Aid at Work trained or willing to be trained.
Youre experienced in working in a customer focused environment; have the ability to respond calmly, proportionately and professionally to serious incidents; and to be able to effectively handle conflict.
Youll be flexible to adjust shifts with reasonable notice to attend training etc.; be DBS checked; be able to work for sustained periods of effort in all weathers; and hold a current full driving licence and required to drive University vehicles.
Youll also be supporting UWE Open Days and Welcome Week etc.
We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Campus Support Officer - Nights in Bristol employer: University of the West of England
Contact Detail:
University of the West of England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus Support Officer - Nights in Bristol
✨Tip Number 1
Familiarise yourself with UWE Bristol's values and mission. Understanding their commitment to advancing knowledge and transforming futures will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any previous experience in customer service or security roles, especially in a university or large organisation setting. Be prepared to discuss specific situations where you successfully handled challenging scenarios, as this will demonstrate your capability for the role.
✨Tip Number 3
Since the role involves night shifts, emphasise your flexibility and ability to work unsociable hours. Share examples of how you've managed similar schedules in the past, which will reassure them of your commitment to the shift pattern.
✨Tip Number 4
Prepare to discuss your first aid training or willingness to undergo training. This is crucial for the role, so demonstrating your readiness to take on this responsibility will make you a more attractive candidate.
We think you need these skills to ace Campus Support Officer - Nights in Bristol
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Campus Support Officer position. Highlight key skills such as customer service, conflict resolution, and emergency response that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in security or customer service roles. Emphasise any previous work in similar environments and include specific examples of how you've handled challenging situations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the university. Mention your willingness to work night shifts and your ability to remain calm under pressure, as these are crucial for this position.
Highlight Relevant Qualifications: If you have First Aid training or any other relevant certifications, make sure to mention them prominently in your application. This will demonstrate your preparedness for the responsibilities outlined in the job description.
How to prepare for a job interview at University of the West of England
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Campus Support Officer. Be prepared to discuss how your skills and experiences align with the specific duties, such as providing customer service and responding to emergencies.
✨Showcase Your Customer Service Skills
Since this role involves front-line assistance, be ready to share examples of your previous customer service experiences. Highlight situations where you handled challenging interactions or provided exceptional support to students or staff.
✨Demonstrate Calmness Under Pressure
The job requires responding to potentially distressing situations. Prepare to discuss how you've managed stressful scenarios in the past, focusing on your ability to remain calm and make sound decisions under pressure.
✨Familiarise Yourself with Emergency Procedures
Research common emergency procedures and security protocols that might be relevant to a university setting. Being knowledgeable about these can help you answer questions confidently and show your commitment to safety and security.
