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- Tasks: Lead a dedicated team to support clients in facility management across various sectors.
- Company: Simply Solutions is an independent, international facility management partner with a personal touch.
- Benefits: Enjoy a competitive salary, bonuses, and the chance to travel for client meetings.
- Why this job: Join a dynamic team, make an impact, and grow your career in a supportive environment.
- Qualifications: Proven experience in facility management, excellent communication, and leadership skills required.
- Other info: Based in Livingston, core hours are Monday to Friday, with occasional out-of-hours work.
The predicted salary is between 40000 - 60000 £ per year.
Location:EH54, Livingston, West Lothian
Company:Simply Solutions (Europe) Limited
Simply Solutions has a fantastic opportunity for a Technical Services Manager to join their operational team based in their Livingston Offices.
Simply Solutions is an International Strategic Facility Management & Workplace Partner covering a diverse range of clients across a range of sectors such as retail, food & beverage, logistic and care.
We are an independent business, offering a tailored, personal service. You deal directly with the owners of the business nobody cares more than the people that own the business. Our services are tailored to meet each clients specific and unique requirements, no matter how challenging they may be, continually priding ourselves on working in harmony with our clients and their surroundings.
At present we look after 16,500 properties in the UK, with a further 2,800 properties across the Globe, taking in Countries such as Dubai, Saudi Arabia and the United States.
This is an excellent opportunity to join an experienced, developing team within the Companys International, Deployment Office as a key member of the Operational Management Team.
The role
We are looking for an experienced, proactive Manager with an excellent working knowledge of the Facility Management and Outsourcing sectors to join the Operational Management Team.
You main duty will be taking control of the Dedicated Client Technical Services Team to support our clients across a multitude of sectors, with food & beverage being a key focus.
The role is based primarily within our International Operations Centre based in Livingston.However there will be opportunity to travel and attend client sites for contract review meetings, along with auditing works as they happen.
This is an exciting and vital role which reports directly to the Board of Directors.
Your duties would include but would not be restricted to:
- Responsible for Managing the dedicated Client Technical Service Team
- Managing and Reporting KPIs
- Procurement of Supply Chain Partners
- Job Costing
- Supporting Operations Manager with daily operational tasks
- Liaising with clients both internally and Externally
- Building and growing new and current client relationships
- Escalation point for client queries and concerns
- Auditing & Issuing of weekly client reports
- Quality auditing of key tasks within the team
- PPM Scheduling
Skills and Experience:
- Previous experience in a similar role is essential.
- Facility management or trade experience preferred
- Excellent Communication
- Ability to work to Deadlines
- Ability to Multitask
- Excellent Customer Service
- A strong leader with experience of managing people.
- Excellent problem-solving ability and a passion for continuous improvement.
- Knowledge of Microsoft packages including excel is essential
Job Type:Full-time
The role is perfect for someone who has proven experience, is a problem solver and is looking for a career highlight. You must have either CAFM systems or ticketing systems.I need proven FM experience as well.
Based in the Livingston Operations Centre in West Lothian, salary up to £50,000 per annum + bonus + benefits based on experience.
The core hours are Monday Friday, 9am-5.30pm, out of hours work may be from time to time.
Technical Support Manager in Livingston employer: Simply Solutions (Europe) Ltd
Contact Detail:
Simply Solutions (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager in Livingston
✨Tip Number 1
Familiarise yourself with the specific sectors Simply Solutions operates in, especially food & beverage. Understanding the unique challenges and requirements of these industries will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your leadership experience and problem-solving skills. Be prepared to share examples of how you've successfully managed teams and resolved client issues in previous roles, as this is crucial for the Technical Support Manager position.
✨Tip Number 3
Network with professionals in the facility management sector. Attend industry events or join relevant online forums to connect with others who may have insights into Simply Solutions or similar companies.
✨Tip Number 4
Research the company culture at Simply Solutions. Understanding their values and approach to client relationships will allow you to tailor your discussions and show that you're a great fit for their team.
We think you need these skills to ace Technical Support Manager in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in facility management and technical support. Use specific examples that demonstrate your leadership skills and problem-solving abilities, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for Simply Solutions. Mention your experience with managing teams, client relationships, and any relevant KPIs you've successfully reported on in previous roles.
Highlight Relevant Skills: In your application, emphasise your knowledge of Microsoft packages, particularly Excel, and any experience with CAFM or ticketing systems. These skills are essential for the Technical Support Manager position.
Show Enthusiasm for the Role: Express your passion for facility management and your eagerness to contribute to Simply Solutions. Mention your interest in continuous improvement and how you can help enhance client relationships and operational efficiency.
How to prepare for a job interview at Simply Solutions (Europe) Ltd
✨Showcase Your Leadership Skills
As a Technical Support Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any challenges you've overcome in managing people.
✨Demonstrate Your Problem-Solving Ability
This role requires excellent problem-solving skills. Prepare examples of past situations where you've successfully resolved issues, particularly in facility management or technical support.
✨Familiarise Yourself with the Company
Research Simply Solutions and their operations. Understand their client sectors and be ready to discuss how your experience aligns with their needs, especially in food & beverage.
✨Prepare for KPI Discussions
Since managing and reporting KPIs is a key responsibility, be ready to talk about how you've tracked and improved performance metrics in your previous roles.
