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For Companies At a Glance
- Tasks: Join our customer service team to assist customers with their bills and smartphone features.
- Company: EE is a leading mobile network known for its innovative services and supportive culture.
- Benefits: Enjoy a competitive salary, online GP access, generous family leave, and discounts on EE & BT products.
- Why this job: Kickstart your career in a vibrant environment that values diversity and personal growth.
- Qualifications: No specific qualifications needed, just bring your energy, talent, and ambition!
- Other info: Start date is 6th October 2025; this is a permanent full-time role.
The predicted salary is between 12900 - 15100 £ per year.
Where: EE Plymouth
Full time: Permanent
Salary: 21,620 per year
Start Date: 06th October 2025
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join ourmulti award winningApprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any backgroundand all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards anNVQand enjoy all the extras youd expect from Britains most cutting-edge mobile network.
We are more than ateamat EE; we are afamily, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.
Your Future With Us
We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, well be right there and will do everything we can to help you get to where you want to be.
We believe in a completelypersonalenvironment, where youre treated like you want to be treated. Werecommittedto working together to build acommunitywhere everyone feels they belong. Whatever yourage,race,sexuality,disability,religionorgenderidentity, we recognise andcelebrateour differences and embracediversityat all levels. Everyone iswelcomeat EE.
Wondering Whats In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- Agreatstarting salary of21,620 plusincentivesthroughout the year
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Hugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year
- Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want
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Apprentice Customer Service Advisor (Saltash) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor (Saltash)
✨Tip Number 1
Research EE's values and culture before your interview. Understanding their commitment to diversity and community will help you align your answers with what they value, showing that you're a great fit for their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle common customer queries or complaints, as this will showcase your problem-solving abilities and enthusiasm for the role.
✨Tip Number 3
Network with current or former EE employees on platforms like LinkedIn. They can provide insights into the company culture and the apprenticeship programme, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your eagerness to learn and grow during interviews. Discuss any relevant experiences where you've taken the initiative to develop new skills, as this aligns perfectly with EE's commitment to personal and professional development.
We think you need these skills to ace Apprentice Customer Service Advisor (Saltash)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight key responsibilities and required skills that resonate with your own experiences.
Tailor Your CV: Make sure your CV reflects your enthusiasm and relevant skills for customer service. Include any previous experience, even if it's informal, that demonstrates your ability to communicate effectively and work well in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to join EE specifically and how you align with their values of diversity and community.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled challenges and ensured customer satisfaction, as this is key for the role.
✨Research EE and Its Values
Familiarise yourself with EE's mission, values, and recent achievements. Showing that you understand their commitment to diversity and personal service will impress the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company culture and growth opportunities.
