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- Tasks: Support customers with health insurance claims and guide them through the process.
- Company: Join Aviva, a leading insurance provider committed to making a difference.
- Benefits: Enjoy flexible working hours, generous holidays, and discounts on Aviva products.
- Why this job: Make a real impact by helping people during challenging times in a supportive environment.
- Qualifications: Great communication skills and customer service experience; empathy is key.
- Other info: Flexible working options available, including part-time and job shares.
The predicted salary is between 25400 - 28500 £ per year.
Customer Advisor – Private Medical Insurance – Starting salary between £25,400 to £28,500 (depending on hours, skills, and experience; from 1st April the starting salary will increase to £26900) plus additional benefits
Do you love helping people and making a real difference?
Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract.
Flexible shift pattern between 08:00 – 18:30, Monday – Friday and one Saturday shift every six weeks, 09:00 – 13:00.
A bit about the job
You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.
You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.
Skills and experience we’re looking for
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Great communication skills and experience in a customer-facing role.
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Empathy and the ability to support people through difficult times.
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A natural problem-solver who asks the right questions to get things done.
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Detail-focused and confident making decisions based on facts.
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Insurance or financial services experience is a bonus – but not essential.
What you\’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
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Starting salary between £25,400 and £28,500 (depending on location, skills, experience, and qualifications; from 1st April the starting salary will increase to £26900)
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Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
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Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
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25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
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Aviva-funded Private Medical Benefit to help you get expert support when you need it
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Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
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Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
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Brilliantly supportive policies including parental and carer’s leave
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Flexible benefits to suit you, including sustainability options such as cycle to work
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Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
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We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We\’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi – bhavya.tejaswi@aviva.com.
Insurance Customer Support Specialist employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the private medical insurance sector. Understanding common terms and processes will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer scenarios with friends or family. This will help you articulate your empathy and problem-solving abilities, which are crucial for this role.
✨Tip Number 3
Research Aviva’s values and customer service approach. Tailoring your responses to align with their ethos can set you apart from other candidates and show that you’re a great fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your application process.
We think you need these skills to ace Insurance Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Insurance Customer Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant problem-solving abilities. Use specific examples to demonstrate how you've made a difference in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for helping people and your ability to thrive in fast-paced environments. Mention any relevant experience in insurance or financial services, even if it's not essential, to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Aviva
✨Showcase Your Communication Skills
As an Insurance Customer Support Specialist, great communication is key. Prepare to demonstrate your ability to convey information clearly and empathetically. Use examples from past experiences where you successfully helped customers or resolved issues.
✨Demonstrate Empathy
This role involves supporting people during challenging times. Be ready to discuss how you’ve shown empathy in previous roles. Share specific instances where you understood a customer's feelings and provided the necessary support.
✨Highlight Problem-Solving Abilities
Employers are looking for natural problem-solvers. Think of scenarios where you faced challenges and how you approached them. Be prepared to explain your thought process and the steps you took to resolve issues effectively.
✨Familiarise Yourself with the Company
Research Aviva and its values before the interview. Understanding their mission and the services they offer will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
