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- Tasks: Provide 1st and 2nd line IT support for global customers at Heathrow.
- Company: Join Vanderlande, a leader in logistics automation at major airports worldwide.
- Benefits: Enjoy 28 days leave, Bupa medical cover, and a cycle to work scheme.
- Why this job: Be part of a dynamic team with opportunities for career growth and impactful work.
- Qualifications: Helpdesk experience and knowledge of server hardware, networking, and cloud applications required.
- Other info: Diversity and inclusion are core values; all qualified applicants are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Senior IT Specialist
Location: London – Heathrow (Airport & Parcel Service Engineer – (APS sites Globally)
Contract Type: Permanent (42 Hours Shift Based)
Introduction to role
Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.
Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe as it has the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner having full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.
Role Responsibilities
The APS engineer role provides 1st Line and 2nd line support activities both remotely and onsite. Core day to day functions will be based in the London Heathrow office working on a 24-7 shift-based pattern (Including days, nights, weekends & bank holidays) supporting APS customers globally.
Your responsibilities and activities will include:
- Support APS customer for IT solutions on 1st and 2nd line basis.
- Application and service restoration
- Application support of material handling systems
- Maintaining HLC environments such as Vibes, Vision and Scada
- Hardware maintenance of Servers (HP) & Network services
- Support of server OS
- Call Management & Administration
- Project support and commissioning on UK sites (RMR)
- Service takeover of customers globally (Remotely)
- Onsite direct customer support in delivery of IT systems in the UK
Role Qualification and Skills
- Helpdesk Experience is essential
- Knowledge of Monitoring environments
- HP Server Hardware support Qualified
- VMware Experience
- Knowledge of Oracle databases
- Knowledge of networking and switch configuration experience
- Linux & Windows server administration
- CNAP experience, Cloud Based Applications eg. Kubernetes
- ITIL qualification
- Must be proactive, focus on service improvements and capable of taking the lead on own initiative
What we offer
- 28 days annual leave (excluding public holidays)
- Bupa Medical Cover
- YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- A challenging work environment with lots of opportunities of career progression.
- Cycle to work scheme
- Pension with Aviva
- Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.
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IT Systems Engineer employer: Vanderlande Industries GmbH
Contact Detail:
Vanderlande Industries GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications mentioned in the job description, such as Vibes, Vision, and Scada. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Network with current or former employees of Vanderlande, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Stay updated on the latest trends and technologies in IT systems engineering, particularly in logistics and airport operations. This knowledge can set you apart from other candidates and show your commitment to continuous learning.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview process. Think about how you would handle specific challenges related to 1st and 2nd line support, as well as your experience with hardware maintenance and server administration.
We think you need these skills to ace IT Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Systems Engineer role. Focus on your helpdesk experience, knowledge of HP server hardware, and any qualifications in VMware or ITIL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT systems and logistics process automation. Mention specific experiences that demonstrate your ability to provide 1st and 2nd line support, as well as your proactive approach to service improvements.
Highlight Technical Skills: In your application, emphasise your technical skills such as Linux and Windows server administration, networking, and experience with cloud-based applications like Kubernetes. This will show Vanderlande that you have the necessary expertise for the role.
Show Enthusiasm for the Company: Research Vanderlande and express your enthusiasm for their work in logistics process automation. Mention their partnership with Heathrow Airport and how you can contribute to maintaining their baggage handling systems effectively.
How to prepare for a job interview at Vanderlande Industries GmbH
✨Showcase Your Technical Skills
Make sure to highlight your experience with HP server hardware, VMware, and Oracle databases during the interview. Be prepared to discuss specific projects where you successfully implemented these technologies.
✨Demonstrate Problem-Solving Abilities
As an IT Systems Engineer, you'll need to tackle various challenges. Prepare examples of how you've resolved technical issues in the past, especially in a helpdesk or support role, to showcase your proactive approach.
✨Understand the Company’s Operations
Familiarise yourself with Vanderlande's role in airport logistics and baggage handling systems. Showing that you understand their business model and how your role fits into it can set you apart from other candidates.
✨Prepare for Shift Work Discussion
Since the role involves shift work, be ready to discuss your flexibility and willingness to work nights, weekends, and holidays. Highlight any previous experience you have with shift patterns to demonstrate your adaptability.
