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For Companies At a Glance
- Tasks: Provide friendly IT support, troubleshoot issues, and maintain IT infrastructure.
- Company: Join a leading client near Nottingham, known for innovation and support.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in IT support.
- Qualifications: Degree or equivalent experience in Computing; strong knowledge of Windows and networking.
- Other info: Must have a driving licence and be eligible to work locally.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
IT Support Engineer required by my leading client based nr Nottingham
Role:
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Delivering professional and friendly IT support (in-person and remote)
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Troubleshooting hardware, software, and network issues
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Installing and configuring desktops, servers, and associated software
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Maintaining and improving IT infrastructure
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Performing proactive server and desktop maintenance
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Researching and implementing new technologies
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Handling complex technical issues and escalations
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Creating support documentation and training users
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Supporting the overall IT systems' day-to-day operations
You
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Degree, further education, or equivalent hands-on experience in Computing
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Strong knowledge of:
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Windows 11 & Windows Server (2016/2019/2022)
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Active Directory & Group Policy
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Wired/wireless networking & TCP/IP
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Microsoft 365 & Exchange Admin
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Azure
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IPVPN
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This is an excellent opporunity to biuld on your strong foundational experience.
You need to drive and be eligibale to work in local area
Technical Support Analyst employer: IT Talent Solutions Ltd
Contact Detail:
IT Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills can really set you apart.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully troubleshot technical issues. Being able to articulate your problem-solving process will demonstrate your capability and confidence in handling complex situations.
✨Tip Number 4
Show enthusiasm for continuous learning and staying updated with new technologies. Mention any relevant certifications or courses you've completed, as this reflects your commitment to professional growth in the IT field.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly with Windows 11, Windows Server, and Microsoft 365. Use specific examples to demonstrate your troubleshooting skills and familiarity with networking.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your hands-on experience and how it aligns with the job requirements. Be sure to include your ability to handle complex technical issues and your proactive approach to IT maintenance.
Showcase Relevant Skills: When filling out your application, emphasise your knowledge of Active Directory, Group Policy, and Azure. Highlight any certifications or training that support your qualifications for the Technical Support Analyst position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at IT Talent Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 11, Windows Server, and other technologies mentioned in the job description. Highlight specific examples of how you've troubleshot issues or improved IT infrastructure in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical technical scenarios. Practice articulating your thought process and approach to solving complex issues, as this will showcase your analytical skills and ability to handle escalations.
✨Emphasise Communication Skills
As a Technical Support Analyst, you'll need to communicate effectively with users. Prepare to discuss how you've trained users or created support documentation in the past, and be ready to demonstrate your friendly and professional communication style.
✨Research the Company
Familiarise yourself with the company's IT systems and any recent projects or technologies they have implemented. This knowledge will not only help you tailor your responses but also show your genuine interest in the role and the organisation.
