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- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Carebrook, a Pret franchisee, where joy and teamwork thrive.
- Benefits: Enjoy a positive atmosphere, growth opportunities, and a supportive team culture.
- Why this job: Be part of a vibrant environment that values kindness, honesty, and generosity.
- Qualifications: Looking for passionate leaders with strong communication and coaching skills.
- Other info: This role is open to UK applicants only; no visa sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
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Support and coach the team to ensure they reach their potential in both the shop and kitchen
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Support the training pathways to ensure training happens on time
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Lead by example and be hands-on when required
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Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
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Coach the team for good performance by offering good regular feedback and praises
AMAZING SERVICE
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Lead the Speed of Service principles
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To ensure the team consistently follows the 6 Key Pointsof Service
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Follow the MBWA principles
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Empower the team to deliver engaging Joy of Pret activities
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Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
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Ensure the Coffee Calling System is followed efficiently
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To ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
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To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
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To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
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To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
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Ensure How to Cards are used and followed consistently to deliver Pret standards
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Ensure Line Checks are carried out successfully and any improvement needs actioned
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To ensure no Made to Sell (MTS) rejects are on display in our Langars
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To continually develop the team’s knowledge about the quality of our food and coffee
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To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
WELL-LOVED SHOP
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To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
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To ensure that all safety checks are correctly monitored and recorded
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To take corrective action immediately on issues that affect customers, the team or sales
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To ensure the shop is clean, safe and the equipment is always well maintained
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To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
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To demonstrate due diligence and report and escalate any quality issues
SHOP PROFITABILITY
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To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
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Carry out ordering accurately and in line with the business needs
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Lead, monitor and follow up on Mystery Shopper requirements
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To ensure good stock control by following the 7 Steps of Unaccounted
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To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
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To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
GROWING SALES
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To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
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Support the execution of successful food launches
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Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
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To support Marketplace opportunities
This role is only open to applicants within the UK or who already hold the right to work in the UK – we are not able to sponsor VISA’s at this time.
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
Team Leader - Front of House - Pret a Manger employer: Carebrook
Contact Detail:
Carebrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Front of House - Pret a Manger
✨Tip Number 1
Familiarize yourself with Pret a Manger's core values and principles, especially the 3Bs: Be Kind, Be Honest, Be Generous. Demonstrating these values in your interactions during the interview can set you apart as a candidate who truly embodies the company culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed team members in previous roles. Highlighting specific instances where you've empowered others will resonate well with the hiring team.
✨Tip Number 3
Understand the importance of customer service in the role. Be ready to discuss how you would implement the Speed of Service principles and ensure that the team consistently delivers amazing service to customers.
✨Tip Number 4
Research the 11-Step Production Process and the 6 Key Points of Production. Being knowledgeable about these processes will demonstrate your commitment to maintaining high standards and ensuring food safety, which is crucial for this position.
We think you need these skills to ace Team Leader - Front of House - Pret a Manger
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Leader position at Pret a Manger. Make sure you understand the key responsibilities and how your experience aligns with them.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous leadership roles, particularly in food service or retail. Provide specific examples of how you've coached teams, improved service speed, or maintained high standards.
Showcase Your Values: Pret a Manger values kindness, honesty, and generosity. Make sure to reflect these values in your application by sharing experiences that demonstrate your commitment to these principles.
Tailor Your Application: Customize your cover letter to address the specific requirements mentioned in the job description. Use keywords from the listing to show that you are a perfect fit for the role and the company culture.
How to prepare for a job interview at Carebrook
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to support and coach a team. Share specific examples of how you've empowered team members in the past and how you plan to lead by example at Pret a Manger.
✨Emphasize Customer Service Excellence
Pret a Manger values amazing service. Be prepared to discuss how you would ensure that the team consistently follows the 6 Key Points of Service and how you would handle any customer feedback or issues.
✨Discuss Food Safety and Quality
Highlight your understanding of food safety standards and the importance of delivering delicious food. Be ready to explain how you would ensure that the team adheres to the 11-Step Production Process and maintains high quality.
✨Demonstrate Your Ability to Drive Sales
Talk about your experience with maximizing sales and efficiency. Discuss how you would utilize merchandising guidelines and marketing strategies to boost sales and support successful food launches.
