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- Tasks: Join our IT team to troubleshoot and resolve tech issues while supporting users and systems.
- Company: Be part of a leading construction engineering firm making waves in the industry.
- Benefits: Enjoy a hybrid work model with 4 days onsite and 1 day WFH, plus competitive salary.
- Why this job: Gain hands-on experience in a dynamic environment while collaborating with a supportive team.
- Qualifications: Microsoft certifications and experience with ITSM systems are a plus; tech-savvy individuals welcome!
- Other info: Perfect for proactive problem solvers looking to grow their IT career.
The predicted salary is between 32000 - 48000 £ per year.
IT Engineer – Sheffield (4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
Our IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
- Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.
- Prioritize and manage workflow through the ITSM system (ServiceNow).
- Conduct on-site technical investigations and escalate issues to ensure timely resolution.
- Collaborate with IT team members and support 1st and 2nd line IT teams.
- Install, update, maintain, and support various software packages and hardware.
- Perform Active Directory administration and deploy software via Endpoint Manager.
- Support SIP/VOIP telephony and video conference systems.
- Configure and support iOS/Android mobile devices and 4G/5G dongles.
- Assist with IT projects and maintain technical documentation.
Qualifications and Skills:
- Microsoft certifications (desired).
- Experience with ITSM systems.
- Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams.
- Understanding of anti-virus products, web gateway filtering, and networking concepts.
- Strong communication, problem-solving, and customer service skills.
- Ability to work under pressure and prioritize tasks effectively.
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IT Engineer employer: Context Recruitment
Contact Detail:
Context Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with the ITSM system mentioned in the job description, particularly ServiceNow. Understanding how to navigate and manage workflows within this platform will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your technical support skills, especially in areas like Active Directory administration and software deployment via Endpoint Manager. Being able to demonstrate your hands-on experience with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with providing end-user support, especially for VIPs. Think of specific examples where you successfully resolved issues under pressure, as this will showcase your ability to handle high-stakes situations.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Engineer role. Focus on your technical support experience, familiarity with ITSM systems, and any Microsoft certifications you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your proactive approach to problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Highlight Key Skills: In your application, emphasise your proficiency in Windows Operating Systems, Active Directory, and any experience with SIP/VOIP telephony. These are crucial for the role and will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Engineer.
How to prepare for a job interview at Context Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight specific examples where you've successfully resolved issues, especially in a 2nd line support role.
✨Familiarise Yourself with ITSM Systems
Since the role involves using an ITSM system like ServiceNow, make sure you understand its functionalities. If you have experience with similar systems, be ready to share how you used them to manage workflows effectively.
✨Demonstrate Your Communication Skills
As you'll be providing support to VIPs and users, it's crucial to showcase your ability to communicate technical information clearly. Practice explaining complex concepts in simple terms, as this will be key during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to diagnose and resolve issues on the spot, demonstrating your analytical skills and proactive approach.
